** ****** ****** 803-***-****

carlette_sanders@

Williston, SC yahoo.com

29853

Carlette P. Sanders

Objective Obtain a position where I can maximize my management

skills, quality assurance, program development, and

training experience.

Experience 2013-Current Department Employment and

Workforce Aiken, SC

Insurance Claims Examiner II

Reviews or examines all submitted internet/intranet

filed unemployment insurance weekly claims to ensure

completion and accuracy (50 to 60 claims a day).

Interviews claimants, employers, and or other

interested parties via telephone, mail, fax, and

electronic methods to determine eligibly for

unemployment insurance benefits and /or resolves

unemployment claims issues.

Serves as a member of the local Operations Virtual

Call Center as a dedicated Customer Service

Representative for In bound and Out bound calls.

Answer questions daily from claimants and employers to

explain procedures, disqualification and the appeals

process.

Ensures that all inquiries have been returned within

48 hours of receipt and noted in the appropriate

systems.

2011-2013 Department Employment and

Workforce Aiken, SC

Program Assistant

Assessments and entries of daily South Carolina

Unemployment Insurance Claims and Extended Benefits

Claims

Maintain files and post entries to all appropriate

records, including accessing computers to locate

information.

Conducting fact findings, contacting employers for

statements on separation, make sure both statements

are fully covered and sent to be resolved in a timely

manner. Scheduling and rescheduling claimants for

appointments.

Provide Labor Market Information to customers,

including job seekers, partners, employers, and

other community base organizations

Assess, register, screen, interview, and refer clients

for employment and possible training programs such as

WIA.

2009-2011 SRP Federal Credit Union Allendale, SC

Head Teller I (Supervisor)

Electronically analyzed accounting records via (OSI)

Open Solutions Incorporated System.

Supervised and coordinated activities of two employees

engaged in receiving and paying out money and keeping

records of financial transactions.

Developed procedures and assigned duties and work

schedules to employees to ensure efficient functioning

of department.

Approved checks for payment up to 25,000 and

consolidate and balance daily transactions, using

adding machine and computer.

Ensure supply of money for financial institution's

needs, based on legal requirements and business

demands.

2007-2009 UPS Supply Chain Solutions Aiken, SC

Collections Account Specialist

Reviewed delinquent account records to determine which

customers were contacted for collection of overdue

accounts.

Organized collection workload according to degree and

amount of delinquency and assigned accounts to workers

for collections.

Authorized repossession of goods and other legal

actions against debtors, and referred complex accounts

to management.

Prepared collection statistics reports for management

2004-2007 SRP Federal Credit Union Aiken, SC

Teller III

Removed deposits from automated teller machines and

night depository.

Received and disbursed money, and kept records of

money and negotiable instruments involved in financial

transactions.

Received checks and cash for deposits, verified

amounts and examined checks for endorsements.

Enter customers' transactions into computer and issued

computer-generated receipts.

2003-2004 Enterprise Bank of SC Barnwell, SC

Teller

Received checks and cash for deposits, verified

amounts and examined checks for endorsements.

Compared totaled amounts with data displayed on

computer screen.

Balanced currency, coin and checks in cash drawer at

end of shift, using calculator.

Received checks and cash for deposits, verified

amounts and examined checks for endorsements.

Education 2013- Webster University

Columbia, SC

MBA Human Resources

2008-2010 Voorhees College

Denmark, SC

Bachelor of Science Organizational Management

2001-2003 Aiken Technical

College Aiken, SC

Associate in Applied Science in Accounting

Certificate in General Accounting and Basic Business

Reference: Available upon request.

Contact this candidate