Customer Service Sales
Resume:
John P. McQuay
Iron Station, NC 28080
********@***.***
OBJECTIVE
To work with an organization where I can continuously learn in the pursuit of achieving functional excellence, thus getting
maximum job satisfaction and optimum career growth.
EXPERIENCE
EnergyUnited Propane, Denver, NC 2012 - 2013
Customer Service Representative
Assist residential and commercial customers with order placement, payment processing and billing issues. Schedule installations,
propane and electrical service deliveries, and document client records. Responsible for payment receipts and maintaining cash drawer
accuracy and two independent deposits (electrical and propane) ranging up to $30K daily. Perform initiation of collection process for
overdue accounts. Maintain order installation and trouble ticket system to ensure accuracy of deliveries and work performed.
Determined course of action for residential/commercial customer issues. Responsible for invoice generation to customers.
Workflowone, Charlotte, NC 1976 - 2011
(Previously known as Jordan Business Forms, Jordan Graphics,, Reynolds & Reynolds, Relizon)
Workflowone is one of the five largest business forms manufacturers in the United States.
Customer Service Specialist/Order Entry 2001 – 2011
Served as the senior primary contact between sales team, with large dollar value customers, and manufacturing plant. Served as technical
support to sales field staff. Received sales orders and create production orders, that include all manufacturing specifications, packaging,
shipping and billing instructions.
Production Scheduler 1998 – 2001
Responsible for scheduling and maintaining in excess of $30MM+ yearly for rotary web print products provided by the organization.
During my tenure in this role, all deliverables to clients were on-time. Key manufacturing indicators were either at or exceeded goal.
Production Supervisor 1985 – 1998
Responsible for production services related to the final production phase for client orders. Collating and bindery. Managed a staff of 22
full-time employees. Responsible for ensuring that production was completed on-time through driving staff productivity, attendance, and
problem resolution. Responsible for equipment purchases ($20MM+), equipment construction/operations, equipment maintenance.
Responsible for ordering and maintaining spare equipment parts, machine operational materials, and maintenance agreement compliancy.
Responsible for securing vendor relationships related to direct production control.
Collator Operator 1976 – 1985
Responsible for running and maintaining a Hamilton Continuous Collator machine, which collates, perforates, binds, and packages
customized business forms. Responsible for meeting and exceeding production quotas equivalent to $800.00/hour in net revenue
production.
Collator Helper 1976 – 1976
Responsible for assisting Collator Operators with paper changes, packaging, shipping and handling.
EDUCATION
A variety of management classes through The Charlotte Employers Association, 1985 – 1998
TQM Training 1995
Classes in Microsoft Word, Excel and Outlook @ Gaston College, Gastonia, NC
Received GED Diploma, 1998
OTHER INTERESTS
Golfing, Quality time with family, Camping and Cabining in the NC Mountains, Athletic Club member
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