Customer Service Data Entry

M ARIA C. ESMERALDA

**** ******* ** # *** – Houston, TX 77008 – 832-***-**** – *********@*****.***

OBJECTIVE

Seeking permanent employment with a stable company where I may apply my skills

effectively

SKIL LS SUMMARY

Problem solving, General office skills

Dispatch, customer service

Resolving customer, switchboard

Front-office operations, inventory

Professional Experience

M ARIA C. ESMERALDA

YELLOW CAB/DISPATCHER 02/1983-12/1991 HOUSTON,TX

• Routing, mapping, and assigning jobs to technicians

• Handling computer, radio, and phone dispatch

• Resolving customers issues

• Applying problem solving techniques

• Heavy data entry

• Scheduling appointments and following up with customers

• Reassigning jobs to technicians as needed

CITY OF HOUSTON/SR.DISPATCHER 01/2000-11/2005 HOUSTON,TX

• Routing and assigning zones to animal control officers

• Dispatching officers to calls according to priority

• Handling heavy incoming and outgoing calls

• Customer contact

• Heavy data entry

• H igh pressure and fast paced computer dispatch, radio, and multi phone line

• Heavy multi-tasking

U PGRADE DISH/DISPATCHER 10/2007-01/2012

H OUSTON,TX

• Routing, mapping, and assigning jobs to technicians

• Handling computer, radio, and phone dispatch

• Resolving customer issues

• Applying problem solving techniques

• Heavy data entry

• Scheduling appointments and following up with customers

• Reassigning jobs to technicians as needed

M ARIA C. ESMERALDA

LANGUAGE

• Fluent English speak, read, wri te

• Fluent Spanish speak, read, wri te

EDUCATION – fur r jr. sr. high schools 1975-1980

Contact this candidate