Technician Support

DOB : **th May ****

D r iving Licence : Yes

Nationality : Indian

AREAS OF EXPERTISE

E nd User Support

Tejas Patel

New Installations and Supports

Diagnostics

I T Technician

Firewalls/Security

PERSONAL SUMMARY

System Backup

Hardware exposure

A bright, talented and ambitious IT support technician with a strong

Problem identification

technical background who possesses self-discipline and the ability to work

Maintenance w ith the minimum of supervision. Having exposure to a wide range of

technologies & able to play a key role in diagnosing hardware and software

p roblems and to ensure that quality solutions meet business objectives.

PROFESSIONAL Possessing a good team spirit, deadline orientated and having the ability to

organise and present complex solutions clearly and accurately.

Cisco Certified

Ent ry Network

Looking for a suitable IT Support position with a successful and

Technician(CCENT).

D ynamic company that offers room for progression.

WORK EXPERIENCE

PERSONAL SKILLS

Dharmik InfoTech-INDIA

IT SUPPORT TECHNICIAN June 2009 – July 2010

Problem solving

Organisational Responsible for the installation and maintenance of IT equipment.

Supporting

Quick learner and achievement-

Customers using remote access technologies and also by visiting client sites.

Oriented individual

Duties :

PERSONAL DETAILS

• Diagnosis of desktop, application, networking and infrastructure

issues.

Tejas Patel

• Troubleshooting PC’s, laptops and mobile devices.

• Providing 1st/2nd line support to users.

75 Alice wood Crt

• Installation and support of telecommunication equipment.

Etobicoke ON-M9V 3Y1

• Maintaining a log of all problems detected and system backups.

Canada

• Responsible for supporting:Linux,Unix,Windows

M: 647-***-**** XP/Vista/Windows 7/8,Mac, Office 2003, 2007,2010, Windows

E:*****.*******@*****.** Server,Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless

router and Firewall

Configurations

KEY SKILLS AND

COMPETENCIES

• Excellent customer facing,

communication and

r apport building skills.

• Knowledge of Different

P rogramming

l anguage(C,C+

+,ASP.Net,HTML,Python,

OpenERP ) and Different

Database(Ms

Access,SQL).

• Thorough understanding

of computer and

networking concepts.

• Able to prioritize in a

complex, fast-paced

environment.

• Willing to work f lexible

schedules / shifts

ACADEMIC QUALIFICATIONS

Computer Engineering

Technician Diploma, Canada

(2010-2012) Toronto, Ontario

I nformation Technology –

E ngineering, India (2005-

2009)

W illing to Relocating

REFERENCES – Available on

request.

Contact this candidate