Customer Service Manager

Mathew Rodocker

** ****** ******* ***

Midway GA, 31320

Home Phone 912-***-****

E-Mail: *******@*******.***

EDUCATION

• High School Diploma

• 1 Year of Technical college at Savannah Technical College

• 4.0 and Dean's List

PERSONAL

• Neat, clean and professional appearance

• Reliable, on-time, own transportation

• Ability to pass pre-employment drug and background screening

TECHNOLOGICAL/MECHANICAL SKILLS AND ABILITIES

Classes completed at Savannah Technical College are as follows;

• Completion of SCT 100 – Computer Concepts and Applications

• Completion of CIS 103 – Operating System Concepts

• Completion of CIS 106 – Computer Concepts

• Building and Upgrading PC’s for self and others since the late 80’s.

• Provided FTP server in the USA for foreign friends to utilize

• Audio and Video encoding and conversion

• Virus and Spyware removal at Savannah Technical College, and also for friends and family.

• Minor Data recovery for Savannah Technical College, friends and family.

• Assisting IT personal with computer installation, troubleshooting, and other tasks at Savannah Technical

College.

• Troubleshooting and finding solutions for software and hardware problems.

• Ability to type 65-80 WPM

• Highly efficient in Windows based OS's, and software.

• Above average MS Office skills

• Setting up home office networks, and personal home networks. Wired and Wireless.

COMMUNICATION/MANAGEMENT

• Processing daily paperwork including; scanning, faxing and data entry via Microsoft office.

• Shipping and receiving daily invoices, and packages.

• Completing and pricing work orders on a daily basis.

• Kept a property in compliance with OSHA regulations.

• Gained fair amount of chemical knowledge.

• Added new chemicals to MSDS database on a regular basis.

• Trained new staff on general safety knowledge.

• Previous experience as a shift manager at Blockbuster Video INC, maintained staff of up to six other

employees

• Cash handling experience, bank deposits, computer operation, backup, and daily paperwork at Blockbuster

Video INC

• Ability to speak clearly and effectively to employees and employers

EMPLOYMENT HISTORY

February-13-Present The Gift Wrap Company/ International Greetings –Printing Press Operator

August 11-Jan 13 Travel Centers of America – Various

October 10-August 11 Gate Petroleum – Customer Service

1st Choice Staffing – Office Management/Other

May 10-August 10

July 09-March 10 Savannah Technical College, Effingham Campus

Custodian/Maintenance/IT

May 08-June 09 Waffle House INC

Grill operator

Oct 07-May 08 Overhead Door INC

Installer/Tech

Aug 04-Sept 07 Advanced Door Systems INC

Installer/Tech

Gaps in Employment and Side Jobs ; Helping with Marine and Automobile Electronics

installation, General Labor Tasks, Computer repairs, Unemployment (2 months)

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