Quality Assurance Customer Service

Timothy R. Gray

*** ***** **** **. **

Comstock Park, MI 49321

616-***-**** Home 616-***-**** Cell

Goal Logistics Coordinator

To join your team and support its procedures and customer service goals.

To lead, manage, and motivate employees to ensure customer satisfaction by moving all

shipments on time and damage free.

Experience

12/2007- 08/02/2013 CLM Pallet Recycling Grand Rapids, MI

• 1st Shift Production Supervisor: Supervised 25 employees Production/Warehousing environment, participated in hiring, pallet sort and repair training, safety protocols, and pressed for consistent quality standards. Completed daily data inputs and end of month procedures. Interacted with a wide range of employees to meet increasing production outputs and deliveries. CLM, Grand Rapids became profitable and received awards for Plant of the Month six times, and Plant of the Year in 2011. Constantly met on time deliveries. Fork lift driver.

• Quality Supervisor for 14 months. Addressed customer complaints and tracked quality output of production operators. Accompanied CHEP representative on numerous offsite quality audits.

12/2004- 8/2007 Pre-Sort Services Grand Rapids, MI

• Production Supervisor: Led Production team to its first year of profit making. Performed Employee evaluations. Reduced/ Eliminated, outsourcing of work due to sluggish production. . Production Supervisor in the letter shop of a mail sorting company.

8/1999-8/2004 Spectrum Industries Grand Rapids, MI

• Production Coordinator: Quality assurance and timely delivery for an Automotive E-Coating Facility. Coordinated tasks and training for 40 employees

4/1991-5/1999 Medtronic/Sterile Systems Grand Rapids, MI

• Production Coordinator: Coordinated production, supervisors, engineers, and quality personnel for timely shipment of finished products. 600 product lines. $300 million annually. Monitored Quality assurance and addressed customer issues.

1981-1986 Military: Active Duty, Logistics Officer, U.S. Army

1987-1995 Military: Reserves, Logistics/ Civil Affairs Officer, U.S. Army Reserves

Bachelor of Business Administration, Western Michigan University, Kalamazoo, MI

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