Customer Service Manager

AHSAN AFZAL

** ****** *****

Scarborough, ON M*J 3E5

Residence: 416-***-**** Cell: 416-***-****

E-mail:********@*****.***

OBJECTIVE

Dedicated and hardworking individual wants to obtain the position of Helpdesk Technician.

HIGHLIGHTS OF QUALIFICATION

Excellent analytical and problem solving skills

Strong customer service and communication skills

Very Competent to work in a diverse environment

Capable of working calmly under pressure or with very little

supervision

TECHNICAL SKILLS

Operating Systems Microsoft Windows XP/Vista/7, Windows Server 2008 and Small

Business Server 2008, Linux

Networking TCP/IP, Internet, Intranet, Pursuing CCNA

Applications Microsoft Office 2003 and 2007, VMware, Microsoft Project 2010,

Microsoft Visio 2007 and 2010

EDUCATION

Computer System Centennial College

Technology Scarborough, ON

Networking (Winter 2011-Winter 2012)

Relevant Courses GPA 3.9

PC Hardware Microsoft Windows 7

Windows Server 2008 Routing & Switching

Network Technologies Network Devices

Introduction to Unix/Linux Customer Skills

Network Security Electricity for Computers

2

AHSAN AFZAL

Residence: 416-***-**** Cell 416-***-**** E-mail: ********@*****.***

WORK EXPERIENCE

In-Stock Associate Wal-Mart Canada corp.

Scarborough, ON

(2012-Present)

Completed audits to insure backroom inventory integrity

Picked out merchandise from backroom to be stocked

Completed trailer listing report to assist in the layout of

merchandise on the sales floor

Awarded employee of the month

Department Wal-Mart Canada corp.

Manager Scarborough, ON

(2009-2012)

Completed price changes in a timely manner and insured

merchandise availability

Analyzed various reports to minimize shrinkage and compared

them to previous years to maximize sales

Trained 3 employees to take charge of three department manager

positions

REFERENCE

Available upon request

Contact this candidate