Customer Service Training
Resume:
Michiana Rodriguez
Waterbury Ct 06704
**************@*****.***
OBJECTIVE:
To seek a full-time position within an organization that will allow me
to utilize my experience, so that I may have a career with growth
potential.
EDUCATION:
2010 Marrakech, Inc. Academy for Human Service
Training Waterbury, CT
Certificate / Human Service Paraprofessional
An intensive 360-hour training program comprised of
theoretical and practical experience
in the Human Service field. Classes included but were not
limited to: DMR Policies,
Introduction to Counseling, Case Management Skills,
HIV/AIDS, Abuse and Neglect,
DSM IV and Introduction to Mental Illness, DMR mandated in-
services, and much more.
2005 Jane Addams Vocational School
New York, NY
Diploma
Proficiencies
( Highly Motivated ( Detail
Orientated
( Dependable and Reliable (
Flexible and Energetic
( Strong Communication Skills ( Basic
Computer Skills
INTERNSHIPS:
2010 Work Learn
Waterbury, CT
Youth Coach
2010 Children Community School
Waterbury, CT
Teacher Aid
CERTIFICATIONS:
2010 Red Cross: Infant, Child and Adult CPR
Red Cross: First Aid
P.M.T. (Physical Management Training)
National Certification in Customer Service
DDS Mandated Trainings (Formerly DMR)
Bilingual
WORK HISTORY:
2010 Family Services Greater of Waterbury
Waterbury CT
Present Evening Receptionist
> Phones Calls
> Greeting Clients
> Collects fees when needed
> Scheduled clients for appt
> 30-60-90 Chart review
> Intake for clients
> Knowledge in Qualifacts
2009 Macy's
Cheshire, CT
2009 Processor
> Process clothes from vendors
> Operate machine for special tags
> Process shoe items in chronological order
REFERENCES: References will be furnished upon request.
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