Customer Service Manager
Resume:
SARAH JAMERSON
**** ***** *'Call Drive, Unit *W
Palatine, IL 60074
aca2b6@r.postjobfree.com
OBJECTIVE
To contribute dedication, inquisitive research, outstanding writing, and professionalism to the Intelligent Medical Objects
team
QUALIFICATIONS
• In-depth knowledge of psychology, counseling, writing, and criminal justice
• Skill in effectively leading groups and organizing group projects
• Experience in management and customer service roles
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Contract/Accounting, Adobe, and Internet
Explorer
EDUCATION
Bachelor of Science in Criminal Justice September 2013
Colorado Technical University, Colorado Springs, CO
• GPA: 3.98/4.0
• Graduated Summa Cum Laude
• Concentration in Human Services
• Relevant Courses: Public Administration, Grant Writing, Abnormal Psychology, Social Psychology, Foundations of
Individual and Group Counseling, Study of Substance and Alcohol Use and Abuse, and Family Counseling
• Wrote over 375 five-to-ten page papers during college
Associate of Science in Criminal Justice February 2011
Colorado Technical University, Colorado Springs, CO
• GPA 4.0/4.0
• Relevant Courses: Introduction to Computer and Information Literacy, Spreadsheet Applications, Criminal Law,
Juvenile Delinquency, Criminology, Victimology, and Criminal Justice Ethics
EMPLOYMENT EXPERIENCE
Assistant Office Manager November 2009 - Present
Comptec Electrical Services, Wheeling, IL
• Assist President and Office Manager with all aspects of computerizing an electrical contracting business
• Design spreadsheets for easier access to inventory
• Revamped the client filing system and create all job files
• Create handbooks and manuals for clients to understand their custom-designed electrical systems
• Maintain tax information for unions, assist with payroll by entering time for all employees, create
spreadsheets to better track labor
• Balance company’s bank accounts (reconciles bank accounts), create legends for clients’ electrical and
lighting systems, and keep employees’ insurance and retirement benefits up-to-date
• Answer telephones, file invoices, type proposals and correspondence, and clean the offices
• Organized company events
Sarah Jamerson
Carry-out Manager, Server, Bartender, and Delivery Driver June 2004 - June 2009
Kamehachi of Tokyo, Chicago, IL
• Supervised four to seven carry-out and delivery personnel during each shift
• Drafted comprehensive training manual that covered all aspects of the business, from opening the doors
to pre-preparation of food to shutting down the business at night and closing the books
• Worked 50-75 hours per week; was moved to four different locations to train and supervise at each
location
• Retained complete responsibility for training employees, scheduling, and financial matters, including
balancing the drawer each evening
• Organized and staffed private parties
• Trained employees in cultural sensitivity, particularly with respect to the Asian culture
PUBLIC INTEREST EXPERIENCE
Counselor, Arts & Crafts Director, Leather’s Program Director
YMCA Camp Pinewood, Twin Lakes, Michigan
• Responsible for safety and well-being of children and adolescent campers
• Established and conducted an inspirational goal program for children between the ages of seven and twelve
• Wrote a training manual for the Leather’s Program
• Created a training manual for the Arts & Crafts Program
• Taught swimming lessons
• Served as a lifeguard
• Taught various activities, including arts & crafts, outdoor survival, fishing, rock climbing, and a nature class
Volunteer at Pine Ridge Service Project
Pine Ridge Indian Reservation, Pine Ridge, North Dakota
• Volunteered at a daycare center for children at the reservation and those with mental disabilities
• Assisted in rebuilding homes for the Pine Ridge residents
• Organized social functions for the members of the reservation and the volunteers
• Focused on increasing health awareness for pregnant women and children, including fetal alcohol symptom and
ADHD, and provided tools on how to manage health issues
Volunteer for West Virginian Service Project
Service Project in the Appalachian Mountains, West Virginia, run by Youth Works
• Volunteered at a retirement home; read books, listened, and cared for the elderly in the home
• Participated in building and painting the community building as well as residential homes for those in need
• Helped organize social functions for the town residents and volunteers to increase community awareness and
cultural integration
Sarah Jamerson
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