Medical Device Technical Writer

Ken Hughes

818-***-**** . **** Woodman, #** . Van Nuys, CA 91402

*********@**********.***

Qualifications for Technical Writing

POSSESSES 25 YEARS OF EXPERIENCE AS A WRITER, INSTRUCTOR, EDITOR, AND

WRITING ANALYST FOR DIFFERENT FORMS OF COMMUNICATION. APPLIES UNIQUE DATA

MANAGEMENT SKILLS AND EXCEPTIONAL INTERPERSONAL AND COMMUNICATION SKILLS;

WORKS EFFECTIVELY BOTH INDEPENDENTLY AND AS A TEAM PLAYER.

Expertise encompasses:

Writing . Instruction . Research . Compliance . Process Improvement .

Document Management

(has worked with:) Procedures . Engineering . Software . Proposals . Web

. Fiction/screen

Career Track

CONTRACT TECHNICAL WRITER, INTERNET CORPORATION FOR ASSIGNED NAMES AND

NUMBERS - SEPT-NOV 2013

. Wrote the worldwide enforcement procedures to ensure website providers

comply with the core Internet standards and requirements. Wrote business

cases to redesign the complaint-tracking software system.

contract Technical Writer, STAAR Surgical Company - June 2013

. Wrote an FDA submission for a leading medical device's upgrade,

integrating statistics, graphs, and publication research in

ophthalmology.

Novelist - 2012 - 2013

. Published two novels and began a marketing/promotions campaign through

social media.

contract Technical Writer, KDG Construction Consulting - 2012

. Wrote cost analysis procedures, spreadsheets and work instructions to

retool the expansion process of Southern California Edison.

Technical Writer, Riot Games - 2010 - 2011

. Wrote instructions including complete installation of computing

environment for the world's fastest-growing online game - line-by-line

instructions, both software and data center hardware.

. Managed records of thousands of servers, including specifications,

network organization, status.

. Managed Jira procedures, Confluence wiki, wrote and managed other

documents

contract Technical Writer, Bank of America - 2010

. Evaluated government requirements to guide revision of mortgage

management policies.

Technical Writer, Boston Scientific Neuromodulation - 2008 - 2009

. Wrote top product's manuals - wrote expanded doctor and patient manuals

for a leading medical device division's most cutting-edge project of the

year, a patient-controlled electrical device for mitigating chronic pain.

Wrote and managed other R&D documents, reports, and information.

. Rewrote complaint/ Federal Reporting instructions relating to 25,000

medical procedures/ year.

. Created 250 reports/ day - processed revised instructions and wrote high-

speed software techniques to create up to 250 detailed reports in a day.

. Used and instructed employees in optimal use of both MS Office and

company software.

contract Technical Writer, Raytheon Corp. - 2007 - 2008

. up to $300,000,000/document controlled by rewritten procedures - edited,

wrote, and integrated hundreds of high-dollar business procedures, to

manage Supply Chain for a leading company's $4.3-billion Space/Aerospace

unit.

. Edited documents within precise enterprise templates using elite MS

Office techniques and knowledge of government regulations.

contract Proposal Coordinator, Northrop Grumman - 2007

. 3,000+ page proposal to NASA - edited and integrated MS Word, image, and

Powerpoint text and diagrams for key sections.

. Specialties: operating procedures, cost estimation, and revising Word

document templates.

contract Proposal Task Manager, Jet Propulsion Laboratory - 2006

. $475,000,000 space exploration proposal to NASA - integrated and edited

proposal based on NASA requirements and inputs from 27 scientists, using

elite productivity-boosting methods with Word, Excel, FrameMaker,

Powerpoint and Acrobat.

. 1800 NASA requirements each evaluated for over one-third of JPL's major

Mars flight proposals (for a two-year period) - evaluated proposals'

compliance with requirements.

contract Technical Writer

. USC / Shoah Foundation for Visual History - 2006

o Instructions for world's largest digital library - wrote the

management software's installation instructions (server- and client-

side), completed in half the estimated time.

. Eaton Aerospace - 2005

o Created central process specifications (e.g. comprehensive parts-

cleaning system, inspections) and precise engineering (e.g. parts

installation), by merging dozens of specifications plus extensive

research.

o Administered a senior engineering team's findings in Access database

and presentation. Instructed members in advanced Microsoft Office

techniques.

. MOC Products, Inc. - 2004

o Reduced call-ins 90% - wrote and edited manuals for industry-leading

auto service machines to reduce calls to Technical Services by 90% of

overall hours.

o Took digital photographs, and used desktop publishing in Quark, Word,

and Acrobat.

o Reduced legal/administrative requirements by creating the company's

initial documentation policy and publication style guide.

. Success Center - 2003 - 2004

o Wrote internationally-distributed procedures - assisted a hypnotherapy

business in selling its techniques worldwide, by developing complete

business manuals using Word/ WordPerfect. Drafted and edited

proposals, publicity materials, and legal documents.

o Reduced record-keeping time 75% by automating an Excel/Word

client/orders database.

Screenwriter / Web Writer, Othar-Raven Industries - 1999 - 2002

. 12 films/ TV series projects - authored scripts and conducted extensive

research.

. Information websites (medical and entertainment) - researched and wrote

web pages on topics ranging from entertainment history to medicine; wrote

web page content for the nation's largest independent video store.

. Internet film database - designed and created an Internet database of

thousands of films.

Editor, Westwood Evaluation and Treatment - 1998 - 1999

. Edited client psychological evaluation files on Word and adapted them for

government use.

Other Accomplishments

. International translation proposals - wrote proposals and publicity for a

leading translation firm.

. Two-week SGML coding in two days - completed a University of Michigan

project under deadline by creating automated coding tools.

. University of California lecture - wrote and presented "Web-Writing in

One Minute" at "The Universe at Your Fingertips" seminar (Santa Barbara,

1997).

. High-speed telemarketing database - designed and created GoldMine

contacts database.

Education

M.A., INFORMATION/LIBRARY STUDIES . B.A., PSYCHOLOGY (UNIVERSITY OF

MICHIGAN-ANN ARBOR)

Certified Master of Microsoft Office

Computer Skills

MS WORD/ OFFICE . MS PROJECT . VISIO . FRAMEMAKER . QUARK . WORDPERFECT

Adobe/ PhotoShop . RoboHelp . Arbortext/Epic Editor . Jira . Confluence .

SharePoint . XML

Crystal Reports . QuickBooks . GoldMine . Filemaker . Lexis-Nexis . DIALOG

. OCLC

Windows . Mac . Unix

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