Customer Service Grand Rapids

Max Ledesma

**** **** ****** **.

Apt #****

San Antonio TX 78256

Cell Phone: 210-***-****

Alt. Phone: 210-***-****

*****************@*****.***

Objective

Join in the Industrial and Customer Service-Oriented Company seeking a position as a

team-player in a people-oriented organization that will benefit from my expertise and my positive

interaction skills. Where I will be improving and maximizing my experience, and knowledge in a

challenging environment to achieve the company goals as your employee.

Qualifications

10 years in all phases of Shipping and Receiving Coordination, plus more than 10

years as a Hi-Lo Driver.

Shipping and Receiving data base management

AS400, UPS World Ship and FedEx (Documentation, Scanning and Labeling process)

Computer skills

Microsoft Word, Excel, Power Point, Outlook, Labeling, Scanning.

Quality control skills

“1st piece samples”, Blue Prints and “SPC” readings.

Individual performance and other job duties experiences

Fast learner, work well under pressure, hard worker and can work independently .

Sanding, Robotic Welder, Drill and Press Operations training, knowledge and experience.

Manufacturing Tools Management

Tweezers, Rivets gun, Grinders, Torque wrench, Mig pliers / Welpers and Chisels Jewerler’s

screwdrivers / torque, CALIPERS, MICROMETERS, FIXTURES-GAGES.

Certification

Forklift Hi-Lo Certification License

Member of Marching Band, Symphonic Band for 8 years.

Soccer Coach for 4 years.

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Work Experience

Aug 2012 – Nov 6, 2013 Invia Pavement Technologies San Antonio, TX

Senior Operator – (Labor on Demand Temorary assignment)

Ensure to follow the prescribed safety rules in accordance with all standard operating procedures

including PPE. Staging chemicals in their allotted areas, breaking down and disposing of used chemical

totes, maintaining a safe work environment and sees that all shop safety rules are being followed and all

housekeeping standards are met. Forklift management to comply with the job duties required.

Completing the daily log sheet forms from the start to the end of the production criteria. Completing

weekly safety inspections of forklift, safety showers, fire extinguishers, pump lubes and calibration to

mixing tank scales. Communicating with the plant manager for the account on hand inventory to

comply with the effectiveness on delivery orders.

Mar 2012 – May 2012 RT London Grand Rapids MI

Inventory Control – (Staffing Temporary Assignment)

Worked creating a manual inventory controls system developing labels and templates to support,

establish and organize the components and raw materials which identify part numbers, quantities,

receive date and lot numbers into the all phases of the shipping and receiving department. Part of this

job duties included: unloading / loading trucks, Hi-Lo Driver work and order picking/puller for the

production department.

Dec 2011 – Mar 2012 Center Manufacturing Byron Center MI

Robotic Welder

Follow prescribed safety rules in accordance with all standard operating procedures as a Spot Resistance

Robotic Welder Operator. Completing the daily log sheet forms from the start to the end of the

production criteria. Visually quality inspect for “non-conforming” welds including “SPC” readings

process. Operate semi-automatic welding equipment in confined spaces to weld a variety of parts of

steel plates, angles and sheet metal or various gauges to produce sub-assemblies and complete

assemblies of company products. Perform various welding positions. Vary welding techniques as

necessary; changing tips, exercise care to avoid porosity, undercut, cold weld, burn through, excessive

spatter, distortion or springing. Weld for mechanical strength and vibration. Select voltage, current and

wire feed settings within limits. Assemble parts in jigs or fixtures, making fixture adjustments, bolt or

clamp to hand in position. Assemble parts into fixtures, secure by clamping or bolting into position

for welding. Select voltage, amperage and wire feed settings to produce weldments for quality

requirements. Program the necessary robot and position movements to tape for optimum

efficiency. Check and verify program, correct as needed during cycle. Complete welds with hand gun

which require further welding or touch-up. Perform chipping, scraping and grinding to clean finished

welds, remove spatter, etc.

Sep 2011 – Nov 2011 Primesource Building Products San Antonio TX

Packaging – (Staffing Temporary Assignment)

Re-pack and re-label damaged materials.

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Dec 2010 – Jun 2011 Coastal Life Technologies San Antonio TX

Shipping & Receiving

Picked, pulled and packaged orders. Ensured necessary shipping documents were prepared and

determined method of shipment upon notification that goods are to be shipped, including international

shipments. Used forklift, staged skids for pickup, loaded and unloaded trucks. Presented

recommendations on how to utilize warehouse space more efficiently (which was accepted by

company).

Jun 2010 – Aug 2010 Conagra Foods Grand Rapids MI

Shipping & Receiving – (Staffing Temporary Assignment)

Responsible for inventory control consisting of receipt, cataloging, stocking and issuing of all Incoming

materials. Utilized purchase orders and ensured all items received were of nature and quality ordered.

Maintained adequate shipping and receiving documents and inventory documentation. Used both

manual procedures and automated data processing systems to maintain adequate shipping, receiving

and inventory documentation. Ensured necessary shipping documents were prepared and determined

method of shipment upon notification that goods are to be shipped. Used forklift, staged skids for

pickup, loaded and unloaded trucks.

Mar 2010 – May 2010 LDI Inc. Grand Rapids MI

Shipping & Receiving – (Staffing Temporary Assignment)

Built orders according to assigned load tickets; kept records of merchandise entering and leaving

warehouse staged pallets; checked merchandise condition on incoming shipments. Used forklift; loaded

and unloaded trucks.

Sep 2009 – Nov 2009 Roskam Baking Co Grand Rapids MI

Hi-Lo Driver – (Staffing Temporary Assignment)

Picked and audited orders; stocked floor; operated hi-lo. Loaded and unloaded trucks. Performed

general housekeeping duties in the warehouse.

Apr 2007 – Sep 2009 Allied Finishing Grand Rapids MI

Warehouse Shipping/Receiving

Accurately filled orders: prepared, wrapped, weighed and loaded items for shipping. All invoicing, freight

forwarding and packing slips processing. Used computerized system to verify and pull inventory.

Shipped high volume of orders daily; followed all procedures and kept accurate records. Loaded and

unloaded goods, ensuring merchandise was handled with care and placed correctly in warehouse.

Monitored inventory paperwork and ordering; kept warehouse fully stocked. Kept warehouse items

neatly organized.

Feb 2006 – Feb 2007

Aug 2004 – Feb 2005

Sep 2003 – Mar 2004 One Stop Inc. Walker MI

Warehouse Puller Order

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Pulled and processed invoice orders, loaded and unloaded trucks, stocked shelves with merchandise,

prepared invoice using bar code scanner, assembled shipping boxes, inventory cycle count and operated

hi-lo as required – Hi-Lo Certification.

Feb 2003 – Mar 2009

Apr 2001 – July 2003 Detroit Free Press/Detroit News

Grand Rapids Press Grand Rapids MI

Route Driver (rack deliveries)

Received, unpacked, counted, re-bundled and loaded newspaper bundles (weighing 10-25 lbs.).

Maintained and monitored delivery information, i.e., making sure the correct amount of papers were

delivered and dispatched, adjusting numbers to insure papers were being adequately positioned in high-

selling areas. Also trained new drivers and taught them the basics of the newspaper delivery process.

Education

Present

On-Line

University of Phoenix

BBA - Criminal Justice and Forensic Science

2001

Wyoming MI

Kelloggsville High School

General courses, Electronic (basic and advanced) classes.

Member of Marching Band, Symphonic Band for 8 years.

“References available upon request”

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