Customer Service Manager

DEEPTI GUPTA

**** **** **** ********, ***********, Ontario, L5W

1E1

E mail- ******.***@*****.***

Mob: 647-***-****

OBJECTIVE:

To work in a challenging Technical environment where I can use my knowledge, skills and experience

for the development and success of the company and for my own personal goals.

CAREER SYNOPSIS:

• In-depth understanding with the methodology of web/ Internet, and apt knowledge of

various software packages combining good working knowledge of MS windows 2000

family server and good typing speed.

• Hands-on exposure in installation, configuration & t roubleshooting of software/

hardware, operating systems, drivers, and other devices; expert in LAN/WAN/VPN

network implementation, administration & t roubleshooting.

• An innovative team player possessing excellent interpersonal, communication, and

leadership skills; committed to continuous learning and professional development,

aggressively seeks new t raining opportunities.

• Well-honed analytical and problem-solving skills enhanced by analytical mind-set and

p roblem solving abilities; proficient to work and excel under demanding work

environment with f lexibility towards shift.

• Proficient to work independently and with cross-functional team under high pressure/

d iverse environments with proven record of implementing business-centered strategies

to contribute to organizational growth.

WORK EXPERIENCE:

PROJECTS ACCOMPLISHED

2013 DATABASE FOR BIO-HACKING in SQL server Management Studio for T ORVAN

M E D ICAL, CANADA .

2011 Developed Game- TIC-TAC-TOE in JAVA P rogramming in PUNJAB UNIVERSITY, I NDIA

(January).

2011 Developed Website for TANISHQ JWELLERS with H T M L p rogramming in interface with

M YSQL database (April).

R enewed Computer Technologies

Aug 2013- Present

( Industry,

C anada),

M ississauga

COMP U TER REPA IR T EC H N IC IAN

• De-Ban of the hard disc; Imaging of BIOS;

• Activation of Operating Systems;

• Testing, t roubleshooting, rebuilding and dismantling computers, installing Operating systems;

• Filing orders for clients;

• Quality check of the Computers, Laptops.

• Analysis and fixing the computer hardware;

• Handling the bulk of order coming from governmental organisation of Canada (Warehouse).

• Wrapping skids and working with the pump t rucks (Warehouse).

AIR TE L, I N D IA

2011- Dec 2011

RE LAT IONSH I P MANAGER

• Provide selling support for Information Technology products to different multinational

companies like VERTEX, SPAIN; AMERICAN EXPRESS, AMERICA.

• Recommend suitable Information Technology products based upon the client’s needs and goals

over phone.

• Provide exceptional customer service to customers.

• Respond to client phone calls and resolve their queries.

• Maintained the relationship with regional sales manager of multinational companies and our

sales department.

KEY SKILLS:

Networking : Maintaining network equipments, T CP/IP, VLAN, LAN, and In ternet.

Programming: JavaScript, Web Designing, SQL, HTM L, C, C++ (Object Oriented

P rogramming).

Operating Systems: M S Windows 8, 7, XP, Vista, Windows NT.

Applications: M icrosoft Office Suite, Internet explorer, MATLAB, Lab View.

H a rdware/Software: B uilding and testing the circuits, Soldering, PCB layouts, Switching,

Routing, Oscilloscope, t roubleshooting and fixing computer hardware and

software related technical issues.

EDUCATION:

Training under real time operations of Cisco networks in Industry, Canada.

2013(Aug - Present)

2012-2013 Computer Engineering Technology- Embedded Networks from

C entennial College, Onta rio, Canada (2 years programme).

2011 (Sept- Dec) C ISCO C ertified N etwork A ssociate (CCNA) from N ational I nstitute

of I nformation Technology, I ndia (Diploma Certificate).

2008 (April)- 2011 (April) Bachelor of Computer Applications ( BCA), P unjab University,

I ndia .

REFERENCES:

Available upon request .

Contact this candidate