Human Resources Customer Service

Selena Chen

Internship at Enrollment Advisors, Inc.

*********@*****.***

Summary

I am currently a Senior at UAB and plan to graduate in December 2013. I am majoring in Management with a

concentration in Human Resources Management. I also work as a part-time intern with Enrollment Advisors,

Inc, which is assisting with my career growth in Human Resources.

During the summer of 2012, I was given the opportunity to work in Dublin, Ireland and London, UK through

my internship with IPG. I gained experience in international business, marketing, sales, and recruiting.

I am passionate about martial arts and have been training in Brazilian Jiu-Jitsu at Triad Martial Arts for about 6

years, along with some training in Kobayashi Shorin Ryu Karate, Kobudo, Judo, and Vale Tudo/MMA. I try to

compete in Jiu-Jitsu tournaments whenever given the chance, and I hope to become a world class practitioner

one day. I believe that martial arts can change you as a person and bring about more confidence, discipline, and

respect in everyone's lives.

I am seeking a full-time position as a Human Resources Assistant upon graduation, so please feel free to contact

me. I would like to stay in the Birmingham, AL area if possible.

Experience

Internship at Enrollment Advisors, Inc.

September 2013 - Present (3 months)

• Schedule benefits enrollment appointments for open enrollment and newly benefit

eligible employees for multiple clients

• Source and recruit licensed insurance professionals

• Coordinate and send benefit confirmation statements to respective employees

• Train and orient new Appointment Schedulers

• Assist the Director of the Enrollment Center with special projects and assigned tasks

Internship, Marketing Assistant at International Paintball Group

May 2012 - August 2012 (4 months)

•Retailed and marketed paintball tickets

• Advertised for the Delta Force sites through ticket promotions and meetings with

prospective customers

• Sourced and recruited for open positions

• Designed, created and set up paintball gun and ticket displays

Hostess at P.F. Chang's China Bistro

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October 2011 - May 2012 (8 months)

•Strategically seated guests

•Managed reservations

•Managed the floor plan and seating chart

•Answered incoming calls

Valet at Park Rite

October 2010 - December 2011 (1 year 3 months)

• Assisted patients paying for parking fees

• Collected payments from patients exiting the facility

• Repaired and serviced ticket machines with malfunctions, such as a paper jams, not

accepting tickets, or not refunding money

Secretary at Triad Martial Arts

February 2010 - September 2010 (8 months)

•Registered new students for classes

•Managed the pay roll for the instructors

•Reconciled inventory

•Performed clerical and administrative duties

•Received incoming calls and returned calls

Volunteer Experience

Volunteer at Into the Streets

2010 - Present (3 years)

Assisted with cleaning up Mossy Oak Park by scrubbing the spray paint off the rocks.

Volunteer at Autism Speaks

2010 - Present (3 years)

Assisted with the Walk for Autism event

Skills & Expertise

Microsoft Office

Microsoft Excel

PowerPoint

Microsoft Word

Customer Service

Human Resources

Recruiting

Employee Relations

Teamwork

Time Management

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Research

Outlook

Public Speaking

English

Marketing

Management

International Business Exposure

Written & Oral Presentation Skills

Employee Training

Public Relations

Windows 7

Mac OS

Training

Social Networking

Sales

Inventory Management

Customer Satisfaction

Education

University of Alabama at Birmingham

Bachelor of Science (B.S.), Business Administration and Management, General, 2010 - 2013

Grade: 3.35/4.0

2 recommendations available upon request

Auburn High School

High School Diploma, 2008 - 2010

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Selena Chen

Internship at Enrollment Advisors, Inc.

*********@*****.***

2 people have recommended Selena

"Selena was a student in two of my classes, and she performed well in both. She is a dedicated and

hardworking student, and has gained a solid understanding of human resource management while at the

Collat School of Business. She works well with others and enjoys working in teams. Selena is committed to

her academic career; she also participates in educational activities outside of the classroom. She volunteers

her time in the community for causes she cares about. Her dedication and work ethic are demonstrated in all

that she does."

Scott Boyar, Associate Professor, University of Alabama at Birmingham, taught Selena at University of

Alabama at Birmingham

"Selena was a student in two of the courses I taught. She performed well in these classes, as well as with

others in the class on group assignments. In addition to her regular coursework she enrolled in the Business

Research Certificate, earning that certificate. She then applied that knowledge in one of my courses. I could

see a marked improvement in the quality of her work from that point. This is a tribute to her work ethic and

drive."

Jack Howard, Professor of Management, The University of Alabama at Birmingham, taught Selena at

University of Alabama at Birmingham

Contact Selena on LinkedIn

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Contact this candidate