Sales Customer Service

ESMIRNA L. BRENS

* ** ****** ******, ******** Park, NJ 07662 . 862-***-****) .

**********@*****.***

* [pic]

* *********: Bilingual English/Spanish Executive Administrative

professional with 10+ year's business experience seeking an administrative

opportunity that will utilize my excellent organizational and communication

skills to promote efficiency and effectiveness. Skills and experience

include:

2

3 ?Compliance Analysis ?Event Planning

?Project Management

4 ?Microsoft office certified ?Sales Planning & Forecasting

?Account Management

EDUCATION:

Bergen Community College, Paramus, NJ

June 2013

Microsoft Office Certification (219 hours)

Fordham University, New York, NY

May 2009

B.A., Communications & Media Studies

EXPERIENCE:

Market Analytics International (Market Research Company)

September 2013- Present

Compliance Analyst

As part of a Project Management team partnered with Western Union in an

Initiative to conduct over 1000 Agent evaluations throughout the South West

Border States enhancing its Anti Money Laundering Operation and fulfilling

regulatory and compliance requirements

. Conduct business evaluations regarding agent owners to enhance Western

Unions due diligence process and strengthen efforts to prevent money

laundering and terrorist financing.

. Interview agent owners to ensure awareness and facilitate the

distribution and collection of information

. Collect and verify back ground information to provide transparency

regarding the ownership and control structure of the agents.

. Screen agent owners for proper licensing, Registration compliance and

Implemented Policy requirements.

. Conduct a multi stage quality check process to effectively ensure

completeness and accuracy of all evaluations while maintaining the

upmost integrity of the project.

. Maintain the disposition and document all communication into database.

. Coordinate representative field visits and follow-up appointments.

. Create and send follow up emails/fax and assemble mailing

distribution

. Manage records by handling legal documents in a sensitive manner and

adhering to proper filing/scanning and discarding procedures

Elegant Creations LLC (Events Company), Lodi NJ March 2009 - Sept 2013

Operations Coordinator

Coordinated private and corporate venues including American Express holiday

employee event and Bling bridal showcases

. Developed a business relationship with approximately 100 vendors and

serviced over 1500 guest and clients.

. Coordinated all details pertaining to venue location, set up,

entertainment, catering services and lodging.

. Handled Logistics, Produced time lines and procedures necessary for

successful event turnout

. Lead and supported event staff and outside vendors

. Provided client consultations, contract management and negotiations.

. Conducted extensive research to maintain current with marketing and

industry trends.

Royal Alliance Associates INC (Brokerage Firm), New York, NY Feb

2007 - Mar 2009

Compliance Analyst

Responsible for monitoring over 500 financial advisors and effectively

reducing thousands of dollars in lost commissions and fines for a leading

brokerage firm with 2.6 million in annual GDC revenue.

. Conducted over 250 monthly evaluation analyses of Eastern Regional

Financial Advisors on policies and procedure requirements that resulted

in being in compliance with Royal Alliance, SEC and FINRA regulatory

laws.

. Enforced, monitored and measured the on-going progress of over 250

Eastern Regional Financial Advisors to insure all stated regulatory laws

were being followed.

. Revised commission reports and variable annuity replacement logs to

insure trade dates matched commission payments.

. Certified that variable annuity replacements were being entered into

(Vision2020) system and bolstering process was complete.

. Served as a liaison between two (2) regional business managers and 1500

registered representatives in the field that resulted in effective

communication.

FEGS We Care (Health and Human Service Organization) New York, NY March

2005 - Jan 2007

6 Office Manager

Provided administrative support to the Associate Director with the

implementing and restructuring of a non-profit welfare to work initiative.

. Handled all preparations for office meetings, including minutes, agenda

distribution, staff calendar, catering services, event planning meeting

set up and break down.

. Managed records and handled a high volume of confidential documents by

scanning them into a global scan system and creating files.

. Managed inventory, distributed office supplies and scheduled maintenance

of office machines and equipment.

. Provided Translation services for clients and staff

7

8 Regatta USA, (Apparel Design Company) New York, NY June 2002 - Feb.

2005

9 Account Manager

Oversaw the design process of apparel for the Wal-Mart sales account which

accounted for 70% of the company's revenue leading to successful product

development and resulting in over 200 million dollars in annual sales

. Secured bids by effectively meeting deadlines and working extensively on

the Wal-Mart order process

. Responsible for supporting all stages of product development including

preparation of all buyer apparel presentations, purchase order, shipping,

receiving, and customs.

. Conducted extensive online research through Wal-Mart's database "Retail

Link."

. Inspected, approved, and forwarded all buyer reference and brand manager

samples.

. Evaluated price tickets and cads prior to approving final layouts to

ensure accuracy saving thousands of dollars in potential

charge back fees

. Handled travel arrangements, expenses and client meetings for the VP of

sales.

Monarch Luggage, (Luggage Design Company) New York, NY Jan 2000 - June

2002

Sales Analyst

Promoted from Executive Assistant to Sales analyst within six (6) months to

manage sales planning and forecasting

. Handled accounting disputes and produced resolutions saving thousands of

dollars in chargeback fees.

. Managed customer & accounting database (Retail Link)/Maintained and

generated online sales reports.

. Maintained forecasting and inventory spreadsheets per account for 6 to 8

accounts.

. Worked with the production team to placed overseas orders and handled

price ticket orders.

. Provided purchase order support and follow up to the shipping department.

. Handled customer service inquiries concerning product defective allowance

and return policies.

. Traveled nationally to meet with buyers, brand managers and attend sales

conferences

Monarch Luggage, (Luggage Design Company) New York, NY Sales Analyst

July 2000 - Dec 2000

Executive Assistant

Responsible for assisting (3) senior executives including the CEO, and COO

with administrative support

. Conducted online research and used in-house database system (Sales

Logics).

. Handled conference room scheduling and conference calls.

. Handled catering needs for both client and internal staff meetings.

. Made travel arrangements and hotel reservations.

. Managed officers calendar drafted memos, proposals and emails

. Ordered office supplies and equipment/Received and distributed incoming

and outgoing mail.

. Received and handled all deliveries/provided backup phone coverage on a

30 line switchboard.

CERTIFICATIONS:

Certified Event Planner Microsoft Office Suite

(219hrs)

PC SKILLS:

MS Word Excel Power Point Quick Books

Vision2020 Retail Link Sales Logics Outlook

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