Operations and Efficiency Manager, Project Management

Michael Algozer

**** * ******** **., ***. **** Email: malgozer@ gmail.com

Chicago, IL 60610 Phone: 631 – 697 – 0676

PROFESSIONAL SUMMARY

Dynamic professional and entrepreneur with a unique and untraditional background, including international

work experience, demonstrating strong adaptability and proven work ethic. Efficient leader, utilizing effective

communication, creativity, and problem solving to learn “on the fly” and successfully manage a wide range of

company-impacting, customer facing projects that enhance brand value.

EXPERIENCE

Freelance Entrepreneur, Chicago, IL Spring 2013 – Fall 2013

• Co-Founder of SherpaPak – RentTheRunway meets TrunkClub for outdoor gear and apparel

• Operational consulting and mentoring of early stage startups

GrubHub, Chicago, IL (Purchased FanGo on 8/26/2011)

Operations Manager Fall 2011 – Spring 2013

• M anaged nationwide, industry changing, OrderHub deployment project to over 3,500 restaurants

• Created rollout plan and managed all fulfillment intricacies including logistics, supply chain, and product

support team

• Sourced and enhanced partner and vendor relationships throughout project, cutting costs by over 25%

FanGo Software System s, Chicago, IL (Early stage startup of 6 employees)

Director of Operations and Client Services Fall 2010 – Fall 2011

• Deployed patented mobile ordering system to customer base leading to acquisition by GrubHub

• M anaged customer relationships and provided on site support for operational and technical issues

increasing customer retention and renewal

• Planned and implemented user trials and QA’ed new mobile ordering software features generating

greater customer adoption and overall reliability

Radiant System s, Atlanta, GA

International Field Services Engineer - Asia Pacific Region, Singapore based Fall 2009 – Fall 2010

• Supervised 3 r d party repair centers across ASPAC (Australia, Singapore, Malaysia, Thailand)

improving product quality throughout the region

• C reated and implemented new product reliability improvement programs for major international

customers leading to support contract renewal for the regions biggest customer, Exxon Mobil

• Headed coordination between USA HQ and the ASPAC region ensuring streamlined operations

Manufacturing Test Engineer Fall 2007 – Fall 2009

• Slashed failure rates by almost 50% while managing Embedded Devices and Server product lines

• Engineered and rolled out changes to upgrade and improve existing and next generation product lines

• Revamped product tracking programs and database using self taught C#, ASP.NET, and SQL,

upgrading the capability of Radiant Systems’ manufacturing division.

EDUCATION

Georgia Institute of Technology, Atlanta, Georgia Aug 2002 – M ay 2007

Bachelor of Science in Electrical Engineering

GPA: 3.17 (3.15 in major) on a 4.0 scale – Graduated with Honors

Georgia Tech Study Abroad – Australia (3 weeks), New Zealand (6 weeks), Japan (3 weeks), China (9 weeks)

LEADERSHIP, ACTIVITIES & INTERESTS

• Georgia Tech Lacrosse: GT Lacrosse Hall of Fame Inductee (2010), Team Captain (2004-2007), All-

American (2003-2007), GT Lacrosse Camp Head of Staffing, GT Lacrosse Defensive Coach (9/07-9/09)

• Certified PADI Open W ater Diver

• Extensive International Business and Comm unity Experience – Southeast Asia, China, Japan,

Australia, Europe, South Africa, Brazil, and more

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