Project Manager Sales

**** ******** ***** *. ************, IN *****

*

Phone 703-***-**** • E-mail **********@***.***

Deanne Street

Summary

Accomplished business professional with progressive career succeeding in diverse roles within

the telecommunications industry. Skilled at documenting work flows and providing solutions to

business units through latest technology. Able to achieve incremental goals and deliver

projects on time at or below budget. Change Control Management. TEMS experience.

Understanding and knowledge of telecommunications infrastructure and equipment. Versed in

Contract Negotiations, Change Management and Cost Planning and Process Documentation.

Work Experience

D-Quattro, Inc.

Manager (2009 – Current)

Contracted to handle the management of telecommunications installations including planning,

analysis and development for the Bank of America account. Main point of contact for all new

installations, billing and customer service. Provide monthly reporting of all transactions.

Implement and manage billing and invoicing for the account. Serve as point of contact for

aging activities and billing audits. Liaison for payment processing. Contracted out as a

Consultant to perform total Fixed and Mobile environment reviews including documenting and

analyzing requirements for web applications. Worked with customers regarding Change

Control management . Utilize a myriad of Telecom Expense Management templates to

perform a baseline analysis of current state with regards to Fixed and Mobile telecom

environments. Provide Gap Analysis report. Perform invoice to contract and invoice to

inventory compliance reviews which include full analytical reports.

• Meet with decision makers and customers to define and document requirements and

goals. Provide customer with project details

• Processing of all contract management reports

• Document Best Practice Processes

• Develop Process flow

• Complete Data gathering and identify cost savings and efficiencies

• Develop RFI’s and RFP’s

• Produce detailed pricing and financial data in support of competitive bid and proposal

opportunities

Level 3 Communications (formerly Broadwing Communications)

Senior Manager (2002 – 2008)

Worked cross-functionally with Sales, Marketing, IT, and Finance to document customer

requirements. Supported internal and external customers regarding the management of the

Bank of America and EDS accounts. Provided all pricing and quotes for the Bank of America

and EDS accounts. Provided financial guidance for all contract renewals. Responsible for

BOA change control documentation and compliance. Managed pre-sales, Installation and all

post-sales activities for assigned accounts. Managed all billing implementations and resolved

all billing issues. Provided monthly revenue reporting. Liaison between technical and non-

technical personnel.

• Defined and managed all SLA activities and associated results

• Served as point of contact for all Telecom expense inquiries

• Managed the GE account, and all of New York City for 18 months

• Managed the Bank of America account

• Prepared business proposals for development projects and presented to the xecutive

team

• Managed Accounting functions including; A/P, A/R and invoicing

• Arranged commercial agreements with suppliers including contract negotiations in

order to maximize long-term profitability

• Knowledge of CRM technologies, Telecom Expense Management and associated

reporting

Espire Communications, Inc.

Senior Service Manager (2000 – 2002)

Supported five nationwide Regional Service Managers by ensuring that projects for clients

were implemented expeditiously and accurately. Developed implementation plans including

due dates, checklists, resource needs, time frames, and all elements required for

implementation. Analyzed and determined customer requirements and provided necessary

specifications to technical staff. Managed a development cycle for development requests by

planning and delivering business process improvement initiatives negotiated with customers.

Handled sales commissioning and forecasts. Implemented incentive programs for sales and

sales support teams. Developed implementation plans of resources versus market strategy.

• Participated in customer training before, during, and after implementation

• Reported margin spreads and sales attainments

• Performed Invoice to contract compliance reviews

• Acted as liaison between various cross-functional teams

Regional Business Manager (1999 – 2000)

Supported Regional Account Coordinators by documenting and analyzing business processes

and program requirements. Coordinated all orders through sales operations and program

management. Developed and provided monthly progress reports. Worked with distributors and

vendors to determine feasibility of products within the scope of the Telecommunications

Industry. Acted as point of contact for aging activities and billing audits. Monitored pre-sale,

installation /provisioning, and post-sales activities.

• Maintained Espire knowledge base in an Access database to aid in recommending

appropriate applications for customers

• Created business process workflows

• Developed Service to Inventory implementation strategy

MCI WorldCom

National Account Project Manager (1999)

Documented requirements for new billing enhancements regarding the implementation of a

new contract; FTS2001. Defined and documented functional and technical specifications.

Validated business processes against contract requirements

Developed training manual to enable customers to order MCIW services via the Internet

• Served as Site Trainer for new contract, FTS2001 Department of Interior

• Acted as point contact for all new RFPs for existing accounts

Project Manager (1997-1999)

Developed strategic plan for the implementation of the MCI Prepaid Calling Cards product in

3000 museums nationwide. Conducted formal stakeholder analysis. Used interview process

with key stakeholders to deliver high level business requirements documentation. Monitored

sales objectives and actual dollar figures. Coordinated efforts between MCI sales team and

field sales teams to insure profitability. Developed and maintained inventory structure.

• Analyzed all processes and implemented new controls

• Utilized various systems to delineate detailed project plans and associated designs

Project Coordinator (1996 – 1997)

Acted as liaison between customer, sales team and product development regarding the MCI

Prepaid Cards Program. Monitored and modified project schedules, tracked project activities

and deliverables. Communicated with Project Manager to ensure project goals were

accomplished within the time frame and budget parameters.

• Audited customer accounts

• Developed marketing programs that included events with Major League Baseball

Alumni

Government Account Specialist (1993-1996)

Managed customer service requirements for US Government accounts such as, USIA,

Kennedy Center, PAHO, Smithsonian, IADB, IMF, Sallie Mae, and Department of Veterans

Affairs. Performed order entry and customer billing via internal computer systems. Worked

with customers to insure cohesive continuity between local exchange carriers, customers and

MCI.

• Worked with Government customers to define needs and provide full

telecommunications support

• Handled all pre/post sales activities for multiple Government accounts

The White House, (1990 – 1993)

Executive Assistant to the Staff Secretary for the Vice President of the United States

Responsible for developing responses to VIP letters and other special letters for the Vice

President’s signature. Assisted with the nightly preparation of the Vice Presidential briefing

book. Assisted in cataloging the Vice Presidential gifts. Provided administrative and

confidential support to the Staff Secretary. Maintained speech files of the Vice President.

Maintained the briefing book files. Assisted the Vice Presidential advance team with trip

advance, including coordinating various details of the Vice President’s participation and

travel.

Computer Skills

Competent working knowledge of Microsoft products: Excel, Word, Outlook, Visio

and PowerPoint. Previous experience with Access and Project and Dream Works and

Oracle.

Expertise with internal Billing Information Systems and associated proprietary

databases.

Accounting/Revenue reporting knowledge.

Education

Ball State University, Muncie, Indiana

Bachelor of Science in Political Science/Foundations of Business

Regent’s College, London, England

International Study Program

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