Accounts Receivable Quality

Ory Namvong

Bellevue, WA ***** 206-***-**** **********@*****.***

Summary:

Currently a student at Bellevue College to pursuing degree in database and reporting, over 10 years

experienced in wireless industry in Accounts Receivable (cash posting and researching missing

payments). Analyzing/ forecasting quality and productivity results to achieve customer’s satisfaction

and to improve department 96% SLA(Service level Agreement), and positive attitude, people

oriented, team player and reliable.

Professional Skills and abilities

1. Financial Accounting, Financial Services

2. Quality and Productivity Analysis & Reporting

3. Database, Reporting from DW

4. JPAY, LOCKBOX, PAYMENTECH, SQL Management Studio, SAMSON

5. Visual Studio, Database Relationship

6. MS office, Access, Excel, Word

Professional Experience

Education:

Associate Degree in Accounting DEC 2003 Bellevue College

• Coursework includes: SQL server, Crystal Reporting, Programming, Access,

• SQL, and Excel to develop and automate reporting that enables business leadership to monitor

the business and maximize productivity

T-Mobile, Bellevue WA, Mar 2008- Sept 2012

Quality & Productivity Business Analyst

• Created Scorecards to evaluate performance of each team member to help management used

in review, tracking current and future metrics for inclusion and compile historical data

• Generated/updated productivity and quality reports for supervisors and managers to help

maintain 96% daily KPI (key performance indicators), and improved customer, department and

company SLA (Service level Agreement).

• Created a Dispute Tracking Database to collect disputes, documented result of how each issue

was being resolved for coaching and process improvement.

• Implemented processes that save time or increase work productivity

• Introduced a new Rotation program the result was outstanding, it help specialists within

the department became more proactive, built leadership skill, able to facilitate in department

meetings and learned the new processes.

•

Team Lead T-Mobile, Bellevue WA Mar 2004-Feb 2007

• Created /setting quota tracking for different functions

• Created standardized training template for the all the functions Created training programs and

documents to meet individual learning style, resulted in higher productivity and less errors, also

create best practices documentation for all finance processes and

improvement/recommendations

• Support/Implement training of New Business Operation Analysts to increase with new workload

Assist in the facilitation of new processes and reporting improvements

• Assigned duties to team members, maintaining daily 90% productivity for the

department.Planned daily work load to makes sure the department met 98% daily goal

• Updated changes and reported any problems or issue to the team and find solutions.

Account Receivable Coordinator, Dec 2000-Feb 2004

T-Mobile, Bellevue WA

Generate invoices, process payments, reconcile and maintain various types of billing. Provide

collection of Accounts Receivable balances, and research billing questions, compilation and

distribution of monthly Accounts Receivable analysis. And research of incorrectly billed invoices,

missing or misapplied payments also assisted with monthly reconciliation of accounts.

• Key performer in research missing payments with speed, proficient and accuracy able to locate

and post 95% of missing payments increase customers satisfaction and part of contribution to

make T-Mobile won JDP Award winning company four years in the role

• Contacted customers as required regarding questionable payments and resolved these based

on departmental procedures.

• Initiated unapplied payments and chargeback correspondence to customers.

• Maintained the responsibility for unapplied payments and lockbox bookkeeping accounts in

assigned areas.

• Performed additional tasks/duties as assigned by the Cash Management

• Reviewed and researched for customers missing payments using Jpay, Lockbox, Paymentech

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