Customer Service Manager
Resume:
KIM SAKATA
*** ***** *** ****** ****** • San Gabriel, California 91775
949-***-**** • *********@*****.***
Highly motivated and seasoned professional with a unique background that combines Environmental
Engineering Consulting, Supply Chain Management, Operations, Distribution, Logistics and
Transportation experiences.
• Drive business and market share growth, spearheading strategic analysis, planning, and projects.
• Build, develop, lead and motivate world class teams, providing superior service and support.
• Increase top- and bottom-line, identifying new revenue-generating and cost-saving opportunities.
• Amplify return-on-investment (ROI), researching, identifying, and negotiating with optimal vendors.
• Expand capabilities and capacity, leveraging engineering expertise to design unique new systems.
Hazardous Waste Management • Project Management • Analytical Problem Solving • P&L Management
Presentations • Business Development • Solid Waste Management • Wastewater Treatment • Contract
Negotiations • Permitting • Excellent Communication Skills • Relationship Management • Strategic
Planning
Port Logistics Group, City of Industry, California
Privately-held third party logistics (3PL) company with 500+ employees.
Building Manager July 2013 – October 2013
Responsible for all aspects of daily operations of a semi-automated 450K sq. ft. 3PL warehouse and
distribution facility dedicated to the Jones of NY apparel account. Daily operations of facility involved flat
(case) processing, pick/pack processing, and GOH processing. Responsible for up to 300 employees
across two-shifts and over $500MM in Jones of NY inventory, annual revenue of $17MM. P&L, Gross
Margin, Contribution-to-Margin and EBITDA Management. Maintained a safe workplace environment
(zero lost time injuries). Used Manhattan PkMS WMS to effectively monitor and manage warehouse
operations and inventory management (>99.8% accuracy).
Pacific Coast Container, Carson, California
Mid-sized privately-held 3PL company with revenue of $60MM and 300+ employees.
Business Unit Manager April 2012 – July 2013
Oversee all aspects of the company’s three warehouse/transloading and trucking division located in the
Los Angeles/Long Beach. Full P&L Management. Created a safety first work culture. Developed and
implemented Key Performance Indicators (KPIs). Reviewed and revised all of the company’s Standard
Operating Procedures (SOPs). Effectively communicate with personnel from varied socioeconomic
backgrounds and skill levels. Manage relationships with customers, potential customers, owner/operator
truck drivers and vendors. Resolve all personnel issues.
Achievements:
• Brought the company’s trucking division into compliance with all local and state laws pertaining to
the transportation of overweight (up to 95,000 lbs.) cargo within the Overweight Corridor of Los
Angeles and Long Beach by upgrading the equipment (tractors and container chassis) and securing
the appropriate permits (City of Long Beach, City of Los Angeles and Cal Trans).
• Recruited and trained Operations Manager and supervisors; increased productivity by over 50%;
revised yard management program to reduce/eliminate ocean container demurrage charges.
• Implemented Maintenance and Repair (M&R) program for the company’s Tri-axle chassis saved the
company over $5,000 per month by using preferred vendors.
Resume
• Successfully started-up two new locations to handle cross-docking of Over-the-Road (OTR) trucks
into export reefer containers and reduction of overweight loads to legal weight loads that were in
compliance with all state and local laws.
KIM SAKATA • Page 2 • *********@*****.***
California Cartage Company, Carson, California
Large-sized privately-held 3PL Company with revenue of $350MM and 1,000+ employees.
General Manager May 2006 – March 2012
Oversee all aspects of daily operations of a 255K sq. ft. 3PL warehouse and distribution facility that
utilized automation (Tilt Tray, Print & Apply and Conveyor System) for deconsolidation and
pick/pack/ship services. Responsible for up to 300 employees and over +$700MM in Toys R Us baby
apparel inventory, annual revenue of $10MM. Effectively communicate with personnel from varied
backgrounds and skill levels. Full P&L Management. Maintained a safe workplace environment. Used
RedPrairie WMS to optimize warehouse operations and inventory management (>99.9% accuracy).
Developed all Standard Operating Procedures (SOPs). Maintained safe, clean and organized facility that
was always tour ready. Handled all escalated problems. Worked closely with Operations Team to
ensure achievement of all Key Performance Indicators (KPIs), Service Level Agreements (SLAs), Value
Added Services (VAS), labor cost objectives and workload plans were executed. Collaborated with
Customer Service Manager to assure optimal customer service and support.
Achievements:
• Transformed operation from startup environment into high-performance stable entity.
• Developed Vendor Compliance Program that has generated over $2MM in revenue.
• Generated minimum of 10% profit (~$1MM) annually on consistent basis.
REGENESIS Bioremediation Products, San Clemente, California
Market leading environmental products company that manufactures and distributes chemical products
used for groundwater and soil remediation in Asia, Australia, Canada, Europe and the USA.
Director of Operations October 2003 – April 2006
Coordinated and led all aspects of day-to-day company operations related to manufacturing, reporting,
order fulfillment, procurement, IT, warehousing and distribution. Managed company’s transportation, 3PL
operations, product inventory and contract manufacturing facilities. Developed policies and procedures
for Dept. Addressed and fixed all escalated problems and issues. Identified, negotiated, and managed
vendor relationships.
Achievements:
• Improved efficiency of company’s entire Supply Chain Management function.
• Streamlined and enhanced Operations Department, developed policies and procedures manual.
• Built strong high-return relationships with new vendors, and strengthened relations with existing
vendors, resulting in outstanding contracts and service agreements.
Director of Technical Services/Customer Service March 2002 – August 2004
Led a team of Environmental Engineers, Geologists, and Environmental Scientists responsible for
proposal preparation, product applications and inside sales. Forged strong relationships with clients in
public and private sectors. Coordinated closely with Outside Sales Team to develop winning proposals.
Achievements:
• Reviewed Phase II Site Data, Authored high-impact proposals for Phase III (Remediation) that
generated $3MM in product sales.
• Traveled to multiple sites across the United States to support and manage the installation of the
company’s new and existing products.
Resume
• Repositioned Technical Services Group from purely technical support function, establishing it as
value-added group focused on increasing sales and providing superior customer service and
support.
• Cultivated robust collaborative relationships between Technical Services Group, Marketing, Outside
Sales, and Research & Development (R&D) teams.
KIM SAKATA • Page 3 • *********@*****.***
Applications/MFG Engineer/Inside Sales February 1997 – June 2000
• Managed client relationships, and provided value-added sales and support. Worked closely with
existing and potential customers; provided high level of customer service and resolved issues on a
day-to-day basis.
• Trained and mentored junior level engineers and scientists.
• Managed the company’s contract spray drying facilities.
Achievements:
• Produced ~$1MM in product sales, analyzed Phase II data associated with project sites, and
prepared detailed proposals for Phase III (Remediation) projects.
• Managed all phases of +$1MM in R&D projects with major clients such as Unocal and Texaco.
• Increased hourly spray drying production rate by 50%, and enhanced product quality by 10%;
decreased manufacturing costs by 20%.
ADDITIONAL PROFESSIONAL HISTORY
ROSEMOUNT ANALYTICAL, Irvine, California
MBA Marketing Intern Summer 2000
• Analyzed current state of water and wastewater treatment in US, Asia, and Europe as it pertained to
continuous turbidity monitoring including all company competitors.
• Authored 100-page market research report identifying new opportunities and markets for company
to increase revenue and market share in continuous turbidity monitoring segment.
RM ASSOCIATES, Fresno, California
Project Manager/Engineer January 1995 – February 1997
• Designed and managed the installation of a landfill gas collection system for a municipal landfill;
saved client $1,000/day in fines by bringing site into regulatory compliance.
• Designed Primary Treatment System for Fresno’s wastewater treatment facility; boosted capacity
20%.
• Prepared proposals in response to RFPs for the remediation of sites contaminated with gas &
diesel.
GEORESEARCH, Fresno, California
Staff Engineer August 1994 – January 1995
• Developed preliminary designs for soil vapor extraction (SVE) pilot test systems.
• Prepared and submitted reports to local and state regulatory agencies on behalf of clients.
• Collected and analyzed data associated with air, groundwater, and soil samples from hazardous
waste project sites.
NAVAL ENERGY & ENVIRONMENTAL SUPPORT ACTIVITY, Port Hueneme, CA
Resume
Summer Intern Summer 1993
• Conducted extensive research, developed and authored the Southern California Natural Gas
Vehicle Test & Evaluation Program for the Navy.
EDUCATION
MBA (focus in Operations Management & Marketing) – June 2001
University of California, Irvine, California
BS in Environmental Eng. (focus in Solid Waste Management) – June 1994
California Polytechnic State University, San Luis Obispo, California
Resume
KIM SAKATA
404 North San Marino Avenue • San Gabriel, California 91775
949-***-**** • *********@*****.***
Dear Sir or Madam:
I would like to express my interest for the Material Recycling Manager III position that is currently
available with your organization. I feel that I am a prime candidate for this position and as
such, I am submitting my resume for further consideration.
As my resume will show, I have an extensive background as it combines Civil/Environmental
Engineering Consulting, Environmental Products, Supply Chain Management, Operations, Logistics,
Transportation and Distribution experiences. I am highly skilled at making critical decisions under
pressure and uniting even conflicting parties on a common win-win mission and goals. I consistently go
above and beyond the call of duty to ensure all teams are operating at peak performance, and all
expectations are not only met, they are surpassed.
I will be a valuable asset to your company as I have the ability to conceptualize and direct high-impact
initiatives that ensure long-term business, profit, and market share growth is achieved and sustained. A
powerful negotiator, creative problem solver, and hands-on leader and team player, I am enthusiastic
about creating ground-breaking solutions for the most complex issues to arise. I am aggressive and self-
motivated and I understand what a sense of urgency is and I always deliver outstanding results.
Some examples of highlights throughout my career are:
• Designed and installed a landfill gas collection system for a municipal landfill; saved client
$1,000/day in fines by bringing site into regulatory compliance.
• Designed Primary Treatment System for Fresno’s wastewater treatment facility; boosted capacity
20%.
• Reviewed Phase II Site Data, Authored high-impact proposals for Phase III (Remediation) that
generated $3MM in product sales.
• Repositioned Technical Services Group from purely technical support function, establishing it as
value-added group focused on increasing sales and providing superior customer service and
support to customers.
• Reorganized Regenesis’ Operations Department; Implemented new procedures and services,
resulting in improved delivery times and reduced operating expenses.
• Researching, developing, and maintaining a preferred vendor list spanning the US, Asia, and Middle
East for Regenesis, cultivated robust high-return relationships with new and existing vendors.
I am confident that I will be able to add significant value to your organization. Please review my resume
and contact me at your earliest convenience. I can be reached via cell phone at 949-***-****. Thank
you for your time and I look forward to hearing from you.
Sincerely,
Kim Sakata
Resume
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