Data Entry Customer Service

Victoria Puente

Pharmaceutical Technician at DPT Laboratories

************@*****.***

Summary

To secure an entry level position that allows me to contribute my organizational, coordination, clerical, data

entry, customer service & computer skills.

STRENGTHS

-Over three years experience successfully performing a number of data entry and clerical tasks.

-Thorough understanding of standard office procedures.

-Proven ability as an individual and team player.

-Profound ability to work well in fast paced environment.

-Processed and verify confidential information.

Experience

Pharmaceutical Technician at DPT Laboratories

November 2013 - Present (1 month)

-Work with items such as non-sterile semi-solids and liquid pharmaceutical products.

-Package quality produced pharmaceutical products in a fast paced environment.

General Clerk at USAA/Kforce Onstaff Group

September 2013 - October 2013 (2 months)

-Assigned to work for USAA in the Contact Center Support Department.

-Use of company programs: IEX Total View, Access (Intraday Performance Team Data), Excel, Outlook, IM

& Internet.

-Assist the team in searching and updating employees attendance, correcting OT and PTO requests.

General Clerk at USAA/ Kforce Onstaff Group

February 2013 - August 2013 (7 months)

-Process payments for home mortgage & car insurance in the USAA IMS system for the Cash Analysis Dpt.

-Search up client members by account and loan numbers.

-Count documents, materials, etc and groups into batches.

-Input alpha/numeric data. Proofs work for accuracy and completeness.

-Audit amount balances on system.

Data Entry Analyst (Transaction Processor) at ACS, a Xerox Company/ Chasesource LP

June 2012 - August 2012 (3 months)

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-Process and verify patient claim forms of Medicaid, Medicare and Insurance for the state of Texas into the

system (TMHP).

-Compile, sort and verify the accuracy of information before being entered.

-Locate and correct data entry errors.

-Examine documents for completeness.

-Perform typing or data entry for extended duration.

-Use computer to enter, access or retrieve data. (Work from Home)

Data Entry Clerk at ACS, a Xerox Company/MMC Group LP

May 2012 - June 2012 (2 months)

-Assist in financial services department in accurately creating a basic excel spreadsheets.

-Collect client information by using the company computer programs.

-Perform typing or data entry for extended duration.

-Use computer to enter, access or retrieve data.

Child Caregiver at Valley Hi Assembly of God Daycare

July 2011 - February 2012 (8 months)

-Assist teachers in supervision of children, activities, and maintenance of the daycare.

Office Assistant at WIA program:Workforce Solutions for South Texas/ Texas A&M Intl. University

July 2010 - August 2010 (2 months)

-Assigned by the WIA youth program to work at Texas A&M Intl. University.

-Assist VP of Institutional Advancement department office personnel in clerical duties: filing, answering

phone calls, pick up & deliver mail, data entry, copy/scan/fax documents, and run errands as instructed.

Federal Workstudy at Schreiner University

September 2009 - May 2010 (9 months)

-Assist at the Professional Studies department administration in clerical duties such as: filing, answering

phone calls, pick up & deliver mail, data entry, copy/scan/fax documents, and run errands to other

departments.

Federal Workstudy at Laredo Community College/ Upward Bound Program

August 2007 - August 2009 (2 years 1 month)

-Assist office personnel in clerical duties such as: filing, inventory, stocking, pick up & deliver mail, data

entry, scan/fax/copy documents & run errands as instructed by my supervisor.

Languages

English (Native or bilingual proficiency)

Spanish (Native or bilingual proficiency)

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Certifications

Basic First Aid

American Safety & Health Institute August 2011 to August 2013

Courses

Certificate, Health Information Specialist/Coding

St Philip's College

Medical Terminology

Human Anatomy & Physiology

Computers in Healthcare

Legal & Ethical Aspects of Health Information

Skills & Expertise

Bilingual

English-Spanish

Type 50 wpm

data entry

Microsoft Office Xp

Windows Vista

Microsoft Office 2007

Microsoft Office 2003

Microsoft Word

General Office Skills

Microsoft Excel

PowerPoint

Access

Outlook Express

Internet

Data Entry

Ten Key

Filing

alpha & numerical

Word Processing

Office Equipment

Photocopier

Scanners

PC

Phone Skills

Printers

Fax

Telephone Skills

Time Management

Spreadsheets

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Education

St Philip's College

Certificate, Health Information Specialist/Coding, 2011 - 2013

Schreiner University

Bachelor of Arts (BA), Graphic Design, 2009 - 2010

Activities and Societies: Alpha Sigma Alpha Sorority

Laredo Community College

Associate of Arts, Art, 2006 - 2010

Activities and Societies: National society of Leadership and Success: SIGMA ALPHA PI,

Kappa Pi International Art Fraternity,

College Students for Christ

R & T Martin High School

High School Diploma, Academic, 2002 - 2006

Activities and Societies: DECA

UPWARD BOUND PROGRAM

Interests

TECHNICAL SKILLS

-Type 50 wpm

-Ten Key

-Adobe Acrobat

-Email (outlook)

-MS Office (word, excel, power point & access)

-Knowledge of office equipment

-Filing system (alpha & numerical)

-Scanning

-Word Processing

-Photocopy of documents/batches

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Victoria Puente

Pharmaceutical Technician at DPT Laboratories

************@*****.***

Contact Victoria on LinkedIn

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Contact this candidate