Customer Service Quality Control

Marco Gerges

Marco Gerges

Antioch, Tennessee . 615-***-**** . *************@*****.***

Permanent Work Authorization . No Visa Sponsorship Required

QUALIFICATIONS SUMMARY

An international business professional with the unique expertise in

Material handling and Administration management. Background includes

service and manufacturing supervisory experience. Proficient in MS Office

(Word, Excel, Outlook, PowerPoint) and Fluent in Arabic and English;

proficient in French

PROFESSIONAL EXPERIENCE

Ceva Logistics, Mount Juliet, TN Dec 2012-present

Inventory Analyst & Material Handler (TOR & Exception Area)

. Conduct inventory audits within warehouse, identify inaccurate

inventory within warehouse. Locate or order necessary parts to

bring inventory to assigned levels and ensure uninterrupted

production.

. Determine any missing parts and made appropriate orders to obtain

needed materials

. Prepare daily reports using the PKMS program of inventory

. Forklift operating

. Issuing the paperwork for the outbound transferring requests and

coordinating with other warehouses related to Ceva .

Nissan, Smyrna TN

Aug 2012 - Oct 2012

Assembly Line Worker

. Executed assembly and installation of radiator parts

. Reviewed car parts to ensure all quality standards were met

Cricket Communication, Franklin, TN Jan

2012-May 2012

Store Manager

. Conferred with customers by telephone and in person to provide

information about products and services

. Documented all orders, cancellations, and customer complaints

. Resolved customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills

. Determined charges for services requested and arranged for billing

. Solicited sales of new or additional services and products.

. Reviewed inventory and ordered the required products (phones and

accessories)

General Electric Inc., Cairo, Egypt Nov 2007-Aug

2011

Site Administrator

. Supervised the work of 20 administrative and customer service

employees to ensure adherence to quality standards, deadlines, and

proper procedures

. Reviewed time sheets, work charts, wage computation, and other

information to detect and reconcile payroll discrepancies

. Performed general office duties such as ordering supplies, data entry,

and basic bookkeeping

. Facilitated shipping and receiving of parts through communication with

the customs department

. Maintained records pertaining to inventory, personnel, orders,

supplies, and machine maintenance

. Handled and processed the MRR and martial invoices.

. Implemented new process for enforcing labor laws regarding foreign

workers

Cockerill Maintenance & Ing nierie (CMI), Helwan, Egypt

Nov 2006 - Nov 2007

Executive Secretary and Document Controller

CMI is an international technology and service to project provider,

specialized in energy, defense, steel and industry. The group boasts

operational units in Brazil, China, Europe, India, Russia, and the United

States with contract projects in countries around the globe. The Egyptian

government contracted CMI to complete an electricity production station in

Helwan, Egypt.

. Oversaw document control and secretarial services for 8 management

offices with a total of 25 employees

. Supervised 12 temporary service employees

. Prepared invoices, reports, letters, financial statements, and

other documents using all Microsoft office programs for

departments of quality control, technical office, material

management, mechanical inspections, and site management office.

. Managed communication among contracted companies to ensure

beneficial collaboration

. Oversaw payroll distribution and bookkeeping responsibilities

. Recorded minutes of all office meetings for accurate historical

and legal reporting and to ensure appropriate assignment of

project responsibilities and follow up actions needed.

. Filed and retrieved corporate documents, records, and reports

EDUCATION

Professional Diploma in Human Resource Management

October 2010

American University in Cairo, Cairo, Egypt

Bachelor of Tourist Guidance

July 2004

Cairo University, Faculty of Tourism and Hotels, Cairo, Egypt

Contact this candidate