Project Manager Customer Service
Resume:
Thomas C. Holzman
W**** Maryhill Park Dr.
Fond du Lac, WI. 54937
Professional Summary:
Over thirty three years of progressive experience in Manufacturing, Sales and Management. Experience in product
design and engineering, installation, project management, estimating, customer service, sales, manufacturing and
business management.
Objective:
To obtain a position that will utilize my abilities and allow me to develop through my experience and continual
education, with opportunity for growth based on performance.
Highlights of Qualifications:
Proven success in implementing strategies and productivity enhancements. Excellent management skills and
experience. Sales/Team builder with attention to detail and follow through. Work extremely well in team atmosphere
or independently.
Experience:
Heartland Woodcraft/West Shore Industries, West Bend WI./Sheboygan WI. 2007-2013
Retail Store Fixture/Contract Office Interiors/Lecture Hall Tops. Same owner two separate businesses
General Manager:
Worked with national, multi-location companies (Kohl’s, Sherwin Williams, Sears, Sports Authority, Shopko, Famous
Footwear) to value engineer and develop new product as required. Responsible for all phases of operations and
profitability. Helped develop yearly budgets and reviewed monthly statements for profit. Reviewed with Sales
Manager yearly sales goals for independent rep groups and margin analysis (WSI). Worked with Shop/Office to
institute LEAN Principles as they applied to each business. Continued development of
engineering/programming/customer service and project management departments.
Special Projects: Special roll outs of one off product as needed for multiple locations. Institute LEAN values as
applied to each business. Worked to decrease rework (reduced to approximately 25% of prior total) and increase shop
safety (410/505 days without lost time accidents). Purchased new/used machinery as required. Oversaw move of
business to new location.
RCS Retail Interiors, Milwaukee, WI. 2006 to 2007
Retail Store Fixture and Business Interior Manufacturer
Senior Project Manager:
Responsible for negotiating pricing and sourcing of products/parts with current and new vendors. Required to quote
projects, engineering details for construction as required. Project manage all phases of job while maintaining
productivity and profitability of job. Responsible for overall quality with customer satisfaction the highest priority.
Worked with multiple location, major national companies like Cingular, AT&T, Sun Communications and Boston
Store.
Special Projects: Recently completed the Experience Store for AT&T in Houston TX. Was integral part of group that
helped in the design, specifications and manufacturing of retail store fixtures for “hands on” store where customers are
part of the electronic experience.
Discher Architectural Millwork, Oshkosh, WI. 2005 to 2006
Architectural Millwork and custom casework manufacturer.
Custom Department Laborer:
Responsible to build all custom walls, counters and non standard parts per blue prints using hand tools, large
equipment and jigs as required.
West Shore Industries, Sheboygan, WI. 2005 to 2005
Table top and component parts manufacturer
Plant Manager:
Responsible for daily operations of manufacturing. Supervised a staff of 85 people on two shifts. Scheduled labor,
material flow and outside contractors to meet weekly ship dates. Responsible for engineering changes in product
development and final quality control. Supervised six lead-persons in the following disciplines (CNC machining,
counter tops, assembly, maintenance, warehousing and shipping). Interviewed potential applicants for hire, developed
training and discipline procedures for existing and new personnel.
T& R Wood Products Allenton, WI. 2004 to 2005
Retail Fixture Manufacturer
Sr. Project Manager/Operations:
Responsible for negotiating pricing and sourcing of new vendors, quoting on new projects, engineering details for
construction of new and existing products. Project manage all phases of job while maintaining productivity and
profitability of job. Supervised multiple personnel in project management, customer service and CAD departments.
Responsible for overall quality and timeliness of delivery with customer satisfaction the highest priority. Worked with
multiple location, major national companies like Kohl’s Department Stores, Gander Mountain, Sports Authority and
Galyans Sporting Goods. Developed process for entering and maintaining all information for each project per specific
job.
Interior Systems Inc. Fond du Lac WI. 2000 to 2004
Design/Build of Restaurant, Education, and Retail Store fixtures
Operations/Sr. Project Manager:
Responsible for operational side of contract development, hiring, training, and development of CAD, estimating, and
project management personnel within the division. Implemented new team approach to sales/project management
roles based on regional alignment. Work with design group to further educate on the functionality/use of restaurant
product. Expedite jobs through intake, estimating, engineering, manufacturing and installation. Liaison between sales,
owners, general contractors, designers, manufacturing, and installation personnel. Work on specialty/high profile
projects (General Mitchell Airport remodel) and non-standard projects (McDonald’s National Convention booth and
product, McDonald’s new products, McDonald’s “NEW LOOK” store by worldwide headquarters in Oakbrook IL,
new customer products and pricing) operational issues as required (sales alignment, strategies for profitability of
contract development, personnel, training, overview of monthly profitability goals, etc.).
BCI Burke/Cushiondeck LLC. Fond du Lac WI. 1999 to 2000
Safety Surfacing Division for National Playground Equipment Manufacturer
Operations Manager:
Responsible for all phases of operations. Source and negotiated pricing with national vendors for nation wide
deliveries. Source and set up national installation network. Represented Cushiondeck on the IPEMA National Safety
Surfacing Certification Committee that developed National Safety Standards for soft surface industry. Educated
Independent Sales personnel and internal staff on product use and installation techniques. Developed Cushiondeck
manual for Independent Sales Representatives and national installation groups. Project managed jobs for delivery and
installation as required. Developed sales and marketing information/brochures. Developed PowerPoint
demonstrations for national sales meetings. Attended national playground conferences as required. Increased sale
volume from $400,000 to $1,500,000 over eighteen month period.
Metro Hardwoods Corp. Jackson WI. 1998 to 1999
Hardwood and sheet good distributor to cabinet/millwork company’s
Account Executive:
Sales position actively seeking new, and servicing existing accounts. Developed twenty-seven new accounts in six
months. Increased sales volume by 18% in the same six month period. Generate price quotes for clients based on
volume, availability and margin. Educated and recommended materials for specific products based on requirements
from customer/clients. Trouble shoot problems on material usage/claims. Developed new territory in north eastern
part of state as company expanded.
Interior Systems Inc. Fond du Lac WI. 1980 to 1998
Design/Build of Restaurant, Education and Retail fixtures
Project Manager:
Expedite jobs through intake, estimating, engineering, manufacturing, and installation. Liaison between sales, owners,
design, manufacturing, and installation personnel. Worked hand in hand with owners and general contractors for the
complete and satisfactory installation of product. Responsible for profitability of job, timeliness of delivery and
installation, engineering of non-standard product, estimating of contract or review of contract for accuracy, final billing
and customer service/accounts receivables of all installed projects. 1995 to
1998
Customer Service:
Initiated merger of customer service/equipment departments. Supervised three people. Over $3,000,000 in sales
volume annually. Worked with freight forwarders and international companies to sell and deliver product throughout
the world. Trouble shoot problems on site (warranty, product failure, customer abuse) and determined course of action
1993 to 1995
Account Executive:
Sales position actively seeking new accounts in design, manufacturing and installation of restaurant and office interiors
and manufacturing parts for local manufactures (Tab Products, Famous Fixtures). Sales volume over $500,000
annually. 1991 to 1993
Plant Manager:
Supervised over 80 people (lead-man and shop personnel) in various manufacturing disciplines (Decor, Retail Fixtures,
Cabinetry, Upholstery, Fiberglass, Steel, Finishing, Installation, Shipping & Receiving, Project Development, CAD
and Scheduling). Responsible for training in following areas: quality control, hazardous waste, OSHA compliance,
manufacturing positions at all levels, shipping & receiving, installation). Supervised multiple building expansions.
Responsible for the profitability of all manufacturing concerns for over 7 years. Worked with National accounts on
new product lines and projects, (McDonald’s, Hardee’s, Burger King, Cousins Subs, Pizza Hut, Taco Bell, Harley
Davidson) 1980 to 1991
Continuing Education:
LEAN principles Consultant Denny Herr
Just-in Time Manufacturing Fox Valley Technical Institute, Grant Thornton & Assoc,
A.P.I.C.’s Seminars National and Local Chapter seminars
Material’s Requirement Planning Grant Thornton & Assoc.
Total Quality Management MRA
Excel Intermediate Moraine Park Technical Institute
Taken classes at Marian College MAAP program- Double major in Business and Operations Management.
Interests/Activities:
Interested in sports and motorcycle riding. Soccer Coach for 8 years. The Fond du Lac Quarterback Club-Served on
committee for three year the final year as President. The club was to further football interests/development in the city
at all levels (5th grade-High School) through fund raisers.
References:
References available upon request
Contact this candidate