Customer Service High School

Gisbel Pagan

*** ********* ****

Waterbury, CT **704

********@*****.***

OBJECTIVE: To obtain a position in the culinary arts field that will allow me to grow in knowledge and experience.

EDUCATION:

Northwestern Connecticut Community College, Winsted, CT (Currently attending) - Veterinary Technician- Expected graduation date- (2014-2015)

W.F Kaynor Technical High School, Waterbury, CT (Graduate) - Culinary Arts Trade.

Knowledge, skills and experience in all areas of culinary including:

* Dining Room

* Proper customer service

* Money handling

* Setting tables

* Restaurant management

* Taking reservations

* Safety and Sanitation

* Temperature Danger Zone

* Proper food handling

* Cooking techniques

* Baking/pastries

* Entrees

* Salads

FIELDWORK:

3/2012 “Residence Inn Southington” Southington, CT ( Guest service Agent)

Responsible for answering the phone and making reservations

* Responsible for answering phone adequately and making on property reservations

* Providing excellent phone costumer service

* Checking in and checking guests out

* Resolving guest issues promptly and efficiently

* Providing excellent social skills and costumer service

* Organization Skills ( paper work, guest information)

8/2011 “Figs” Sandy Hook, CT (Cook)

* Cooking food at proper speed and accurate time

* Safety and sanitation

* Cooking skills

* Team work

8/09-6/11 “A Taste of Kaynor” W.F Kaynor Technical High School, Waterbury, CT (Junior and senior years) Culinary Arts Trade- Customer work and experience

* Basic Restaurant operation

* Advanced cooking skills

* Produce menu items

* Advanced pastries and bread making

8/07-6/09 “A Taste of Kaynor” W.F Kaynor Technical High School, Waterbury, CT( freshman and sophomore years) Culinary Arts Trade

* Basic of safety and sanitation

* Equipment identification and use

* Institutional food preparation basic cooking method

ACCOMPLISHMENTS:

6/24/11 Skills USA National Competition- Placed 8th in the Nation- Culinary Arts Competition

6/16/11 Awarded Executive Chefs Award

6/16/11 Membership in Skills USA Award

5/16/11 NOCTI certified

3/23/11 Skills USA-Placed First in State Competition in Culinary

2011 ServeSafe certified

SPECIAL INTERESTS:

4/14/11 Pasta Dinner Fund Raiser (volunteer)

2/9/11 National Assessment of Educational Progress (NAEP)

12/10 American Red Cross (blood donor)

(References Available Upon request)

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