Customer Service Office

Jasmine Bianca Hill-Mealy

**** ******* *****

Bowie, Maryland 20721

Phone: 301-***-****

*****************@*****.***

Objective

Seeking a challenging position where I can utilize my interpersonal and organizational

skills, problem solving, and attention to detail in becoming an integral part of the

company.

Skills

•Exceptional written and oral communication abilities

•Proven leadership and managerial skills.

•Goal oriented.

•Typing: 50wpm

•Profiient with Word, WordPerfect, Excel, and PowerPoint

•Excels at developing and implementing plan

•Performs well within organizational structures.

•Provides optimum customer service.

•Works independently and cooperatively.

•Proactive in seeking the knowledge and skills to fulfill job duties

Professional Experience

Office Administrator, Federation of Responsible Citizens, Alexandria, Virginia

2007-Present

•Provided a full range of administrative support to the organization's president.

•Duties included word processing of letters, memos, articles and travel arrangements.

•Prepared extensive correspondence participated in and coordinated a wide range of

projects such as monitoring and maintaining time, attendance, leave and other personal

records.

•Responsible for maintaining an extensive computer network, updating music and client

databases, organizing incoming and outgoing mail, managing the office filing system as

well as supervising one junior support staff member and performing light general

accounting duties.

Retail Consultant, Sprint Corporation

2008-Present

•Provide inbound customer service for national customer based

•Consistent top producer with save ratio, phone time, and schedule adherence.

•Retain customers; discourage customers from disconnecting wireless service.

•Troubleshoot and resolve complex billing, technical issues and customer complaints.

•Appointed to mentor program, assisting new hires and tenured reps with adherence

issues.

•Received numerous awards including Spirit of Excellence winner 2nd quarter2002,

certificates and customer commendations.

Education

Completed courses

Prince George’s Community College

References

Available upon request

Contact this candidate