Customer Service Administrative Assistant

Location:

Posted:

November 17, 2013

Shannon Kilcran

OBJECTIVE Dynamic and driven Administrative Professional with over ten years of proven small business

and corporate experience. The ideal position would allow for utilization of exceptional

administrative skills in order to contribute to the overall efficiency of the business. My

organizational and time management skills afford me the ability to take on multiple tasks while

meeting deadlines in a high pressure work environment.

PROFICIENCIES Microsoft Word, Works, Outlook, Excel, PowerPoint, QuickBooks, Great Plains Accounting,

Spreadsheet Management, Reporting, Financial Analysis, Contract Review and Execution,

Website Management, Document Origination, Customer Service, Record/File Maintenance.

EXPERIENCE ADMINISTRATIVE ASSISTANT-FAIRFIELD COUNTY BANK

10/2012-PRESENT

Support a team of eight employees, analyze and input consumer and mortgage loans,

responsible for IRS reporting, spreadsheet/report management, reconcile general ledgers

daily and at month-end, preparing correspondence and documents, analyze finances, produce

payoff calculations, contract review, amortization/equity calculations, filing, and managing

calendars.

OFFICE ADMINISTRATOR-SUNDAHL RESTORATION, LLC.

2009-2012

Provided a full range of support services for Owner, managed files, records and documents,

performed accounting functions, customer service, website management, monitored

marketing/advertising, contract/proposal writing, filing, office organization, mail handling,

supply ordering, record maintenance.

CLIENT SERVICE CONSULTANT-CARTUS CORPORATION

2007-2009

Policy Counseling, answer all inquiries within two business hours, reviewed marketing

updates weekly, record/file maintenance, contract review and execution, review equity

statements for accuracy, reporting, analyze and evaluate negative equity situations.

EDUCATION CENTER FOR FINANCIAL TRAINING

MATRICULATED FOR A BACHELORS IN DIGITAL MARKETING

FLORIDA METROPOLITIAN UNIVERSITY, TAMPA, FL.

BACHELORS (BUSINESS MANAGEMENT)

Accomplishments: Dean’s List Recognition

NEW MILFORD HIGH SCHOOL, 388 DANBURY ROAD, NEW MILFORD, CT 06776

HIGH SCHOOL DIPLOMA

Concentration: Marketing

REFERENCES AVAILABLE UPON REQUEST

PAGE 1