Project Technical Support

Curriculum Vitae

Jay Narayan Shah

B.Com. (Economics)

Email: ***********@*****.***

Cell Phone: 817*******

OBJECTIVE

I aspire to fuse my theoretical knowledge with practical experience and enhance my

technical skills.

Skills:

Programming Languages: C, Assembly Language 8086

Tools & Packages: Microsoft Office 2007 'Blue Edition'

O.S.: Microsoft Windows ( XP, Vista,7)

Networking Skill: DNS, DHCP, SMTP. Router, LAN

Documentation Skill: MS Office.

Certification: CCNA from Seed Infotech

Malware Analysis (Surabaya, Trojan, Nimda)

Other Skills:

Experience Details:

Total experience: 5 years

Experience in technical field: 1 year and 5 months

1. Worked in TRUG, an Event Management company for two years, from June 2007

to July 2009

Job Role: Event coordinator

2. Worked as a Technical support officer in Convergys, a Global leader in relationship

management, from September 2009 to September 2010

Job Role: Windows Troubleshooting

3. Worked in MIT, Engineering Institute, from December 2010 to March 2012.

Job Role: Project guide

4. Working as a branch in-charge in Icore, Kandi since September 2012.

Educational Qualifications:

Completed B.Com (Economic) from P.K Roy Memorial College.

Qualification Board/ University Institute Year Percentage

B.Com Pune University 2007 55.26 %

P.K Roy

Memorial

(Economics)

H.S.C 2003 81.00 %

C.B.S.E. Andhra Vidwan junior

Pradesh college

S.S.C. C.B.S.E West Central school 2001 65.33%

Bengal

West Bengal

Work details:

Project: Troubleshooting on windows 7

Role: Technical Support

Description:

• This project is based on providing an online technical support to customers and

organizations dealing with Microsoft Windows 7.

• The main work involved in the project was to solve network problems and internet

connectivity issues.

• The project also involved creating dial up connection.

• I created essential data backup for customers and have also done operating systems and

antivirus installation and upgrades.

I was involved in understanding customer issues, taking remote desktop control,

•

guiding customers through all the steps involved in windows 7 troubleshooting and

providing a fool proof solution to their problems.

Project: Water Level Controller

Role: Project Guide

Description:

• This project was based on developing a water level controller, which is a highly

recognized technique to control water level in tanks and reservoirs.

• The primary idea was to start the motor automatically when the water level decreases to

a predefined level.

• And the tank would be filled without manually switching the circuit on or off.

• Again after reaching the predetermined height, the motor would stop.

• My role was to help and guide the engineering students developing the model. I was

involved in extensive research and developing the circuit according to the projected

idea.

• My students did really well and my guidance fetched them many awards in many

technical contests.

Project: Bank Locker Security System

Role: Project Guide

Description:

The entire application has been designed using Face Recognition Techniques in Matlab

•

& Voice Recognition using VB.

Bank Locker Security System is a way of providing high-end security to Bank

•

Lockers in modern banks.

It has a two-level security system.

•

The first is the face recognition technology which is available extensively nowadays

•

using Matlab software.

This technology is very efficient as it eliminates fraudulent techniques. The main

•

reason behind this is that human faces are unique and no two faces can match each other in

terms of mathematical distances known as Euclidean distances. By any means if this technique

fails, a second level of recognition has been provided which is the voice recognition system

using VB. This method is typically used in security systems and can be compared to other

biometrics such as fingerprint or eye iris recognition systems.

• My role was to help and guide the engineering students developing the model. I was

involved in extensive research and developing the circuit according to the projected

idea. I helped the students realize the feasibility of the project. And developed a system

which was very good and modern in its technical aspects.

• It was an outstanding achievement for the students and my work fetched lots of

appreciation from all quarters.

Project: Icore, Kandi

Role: Branch In-charge

Description:

Handling transaction in the branch.

•

Maintaining FD, RD, loans of customers.

•

Administration of the entire branch.

•

My role is to help maintain and keep track of all the transaction taking place in my

•

branch.

My customers have always received smooth and error free maintenance of their

•

accounts with our branch. My subordinates and colleagues appreciate me for the smooth

and trouble-free transaction that take place in the branch in my presence.

Achievements

1. Sports – State Level Champion in:

Athletics (100m, 200m, 400m) - 1st, 1st and 2nd positions respectively.

Long jump- 2nd position

2. Martial Arts - State Champion in Taekwondo - 3rd position

Extra-curricular activities

1. Active organizer in Blood donation camp.

2. Elected as the school captain and guided the school team in annual sports day.

3. Actively participated in college festivals and functions.

4. Hosted the annual events in school and college.

Languages known

1. English

2. Hindi

3. Bengali

Hobbies

1. Listening to music

2. Watching Movies

3. Surfing the internet

Personal Information:

Name: Jay Narayan Shah

D.O.B: 19-Feb-1986

Sex: Male

Marital Status: Unmarried

Vill- Churipatty, Word No -6

P.o+P.S- Jiaganj,

Present Address:

Dist- Murshidabad (W.B)

Pin- 742123

Contact Number: +91-817*******/890-***-****

Place: Jiaganj Jay Narayan Shah

Contact this candidate