Customer Service Manager

Terri J. Owens

*** ********** ******, **********, *******

Cell: 336-***-**** Home: 336-***-**** Email: ************@*******.***

To obtain a full-time position where I can best utilize my skills and

experience to benefit the company

Education

ITT Technical Institute Carmel, Indiana (Online Studies)

September, 2012

Bachelor of Science in Criminal Justice

Minor in Cyber Security

The Art Institute of Charlotte Charlotte, NC

September, 2006

Associates in Interactive Media Design

Experience

Coldstone Creamery

Greensboro, NC 2007-2011

Crew Member

. Provided excellent customer service

. Consistently managed flow of orders through in-person and phone

placements

. Responsible for maintaining cleanliness of store

. Efficiently operated cash register on a daily basis

Manager

. Responsible for opening duties

. Effectively managed a staff of three on a regular basis

. Maintained food and equipment inventories

. Managed registers and safe deposits daily

Art Institute of Charlotte Library

Charlotte, NC 2004-2006

Library Assistant

. Provided excellent customer service

. Responsible for managing inventory of books

. Typed documents and publications necessary for various aspects of the

library

Skills

. Microsoft Office Products

. Adobe Creative Suite (including Photoshop, Flash, Illustrator)

. Proficient in PC and Mac devices

References available upon request

Contact this candidate