Quality Assurance Customer Service

Scott W. Meyer

***** ***** ********** **

Spokane, WA 99208

Cell 509-***-****

Home 509-***-****

*************@*****.***

SUMMARY OF QUALIFICATIONS

A recognized leader with proven abilities to create cohesive work teams by

developing and enforcing standards, coaching job requirements, and

educating individuals on personal accountability to achieve organization

goals thru personal excellence and positive group dynamics. Logistical

leader able to identify and work towards short and long term objectives by

utilizing manpower and resources efficiently through prioritization and

time management. Dedicated professional who establishes high standards of

integrity and excellence along with implementing, monitoring and rewarding

successes and enforcing deficiencies by my employees and building today's

workers into tomorrow's leaders.

RELEVANT EXPERIENCE

Supervisory

. Directed daily aircraft maintenance production efforts of 150+ total

force personnel to include conducting inspections, diagnosing

issues, and repairing hydraulic, pneumatic, and structural

components within aircraft

. Created and maintained 365 day 24/7 work/training/vacation schedule

for 187 personnel assuring, coverage with sufficient qualified

employees while appointing proper staff members to key leadership

and management positions

. Monitored maintenance and quality assurance metrics of 486 personnel

and ensured work is accomplished in set timelines while safety

guidelines and EPA compliance are maintained

. Provided detailed inspection/deficiency reports to executive staff

members on a daily basis to include cost analysis, corrective action

recommendations and process improvements

. Led 20 member detail team on 5 military facilities preparing for

influential safety inspection team and noted as "Best team and

product seen in 10 years," by senior management

. Actively headed up diverse maintenance team of 30 inexperienced

mechanics, mentored all junior leaders, instilled higher standards and

professionalism through constant follow up and instructions with

reward program for personal/ group successes, provided positive

climate and dramatically raised productivity and morale

Equipment/Inventory

. Commanded vehicle and support equipment valued at $12M-coordinated

maintenance through on/off base agencies, work orders, inspections

and documentation for 55 vehicles

. Updated squadron's Land Mobile Radio program; updated 45

radios/streamlined 420 excess equipment items, returned $200K+ in

excess equipment

. Organized and headed inter office file plan management system,

sorted/arranged and filled a 10 year neglected system - First in

unit to pass command level compliance inspection

. Equipment account custodian for Commander's computer/office

equipment; Inventoried, maintained and coordinated

repairs/replacement without hindering squadron operations.

Administrative/Training

. Mentored 6 future leaders on management roles and responsibilities;

Generated 50% increase in shop productivity by implementing work

center training programs.

. Flawlessly implemented aggressive flightline driving safety program;

trained over 500 personnel with zero incidents on runway ensuring

safe work environment on saturated parking ramp

. Established total customer service standards with all base and

community relations-exemplary standards highlighted throughout 22

year career

. Coached/motivated 46 personnel in 7 diverse career fields as

Deployed Training Manager; mentorship cemented proper advancement of

promotional requirements

. Organized/trained 134 employees in Operational Risk Management to

reinforce critical safety concepts, identified/remedied multiple

unsafe items providing for safer environment

. Authored Safety Day training agenda; 134 employees received

Operational Readiness Management reinforcing critical flightline

safety concepts and improvements

. Revamped Squadron Safety Training Program; scrutinized 135 Safety

Forms, performed 122 Personnel Evaluations-Wing rated "Excellent" on

higher headquarters inspection

. Created and implemented short-term and long-range maintenance

strategies to maximize asset availability, identified and procured

personnel requirements, equipment, and supplies and devised aircraft

wash HAZMAT program critical to preventative maintenance actions.

. Chaired multi-squadron Thanksgiving Day feed: festivities enjoyed by

2K+ members/families

Quality Assurance

. Vigilantly evaluated procedures and operations performed by 5

civilian workers on 65 incoming/outgoing aircrafts safety enforcing

strict adherence to safety and operations

. Assessed 38 aircraft wash and lubes for cleanliness & EPA compliance

as Quality Assurance Evaluator; diligence assured zero safety and

hazardous material discrepancies

. Lynchpin on deployed inspection team; conducted 600

facility/safety/personnel inspections on 3 work centers; identified

2000+ errors with corrections-instrumental to sustained compliance

. Investigated 95+ employee travel vouchers for accuracy; furthered

100% error free rate, safeguarded $1M squadron budget within proper

limits.

EMPLOYMENT HISTORY

U.S. Air Force Aircraft Maintenance Production Superintendent

1991 - 2013

EDUCATION/PROFESSIONAL DEVELOPMENT TRAINING

360 Degree Leadership Course, 2012 Senior Leadership School, US Air

Force, 2008

Leadership School, US Air Force, 1998 Total Quality Management

Course

Resource Management Course LEAN Awareness Training

Project Management Process Improvement

Diversity and Communication Training Facility Manager Training

HAZMAT Training Equipment Custodian Training

Government Purchase Card Training First Aid trained/CPR certified

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