Project Manager Customer Service

Janice Schutt

517-***-**** ************@*****.***

***** ***** *****, ********* ** 97214

Profile

Project Manager/Technical Writer enriched by years of experience facilitating project management and

documentation for diverse audiences. Employ 4 Ds process to manage both technical and business teams.

Proficient establishment and maintenance of effective working relationships with subject matter experts,

business stakeholders and end users throughout project.

Effective working independently and as a team player while managing prioritization of conflicting demands.

Experience

Project Management Specialist, Key Content, 2012-2013

Facilitate project management for companies on a contract basis. Evaluate and develop requisite project content for

clients ranging from small business to ghostwriting.

Sr. Technical Writer, Standard Insurance Company, 2003-2012

Analyze business processes to develop process improvement documents including narratives, info graphics, process maps

and diagrams. Gather data through SME interviews, observation, written materials, vendor documentation and regulation

manuals to design business process and procedure documentation. Research, develop and write corporate security policy

and procedures.

Sr. Technical Writer, Columbia Ultimate, 2002-2003

Research, develop and write extensive business analysis for international financial and legal corporation acquisition of

exclusive collection software. Research, develop and write end user training, system specifications and installation

documentation for proprietary software applications.

Sr. Technical Writer, Egghead.com, 1999-2001

Research, develop and write user, installation and engineering documentation for Ecommerce and B2B software,

hardware and internal projects. Apply multimedia, graphics and web content skills to the update, design and maintenance

of the company Intranet site. Work closely with engineering, customer service, quality assurance and project

management to develop content for corporate documentation.

Sr. Technical Writer, ADP Inc., 1997-1999

Research, develop and write end user new releases, processes, procedures and system upgrades. Manage projects for

end user, specification, installation and online documentation for business compu ting software and hardware.

Expertise

MS Word, Visio, PowerPoint, Excel, SharePoint, Adobe Acrobat, FrameMaker, RoboHelp, Snag It.

MindManager, ClearCase, FileMaker Pro, FOCUS, PANVALET, RequisitePro, Visual SourceSafe.

DreamWeaver, Front Page, HomeSite, HTML, XHTML, UNIX, Visual Page.

Education

Clark Community College, Certified Internet Webmaster curriculum.

Portland Community College, Technical Writing curriculum.

Oregon State University, Architecture Major.

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