Customer Service Manager
Resume:
Leonore Alvarado
***************@*****.***
Objective
To obtain a position with an established company that allows me to utilize my
knowledge, skills and experience to accomplish a common goal.
Professional Experience
Assistant Manager Oct 2012 - Present
The Windwater at Windmill Lakes, Greystar Management, Houston, TX
• Performs all sales and leasing activities to achieve the property’s revenue
and occupancy goals
• Designs and executes marketing activities to create and drive traffic to the
property
• Uses management software application to track apartment availability,
record traffic and leasing activities, manage resident and prospect data,
and capture critical demographic and other information.
• Completes daily transactions and tasks related to the financial operations
of the community by collecting and posting rent, fees, other payments and
preparing daily deposit.
• Reviews resident files and accounting records to determine unpaid and/or
late fees owed. If needed, implements procedures for collecting
delinquencies.
• Processes resident move-outs by reviewing lease terms and notice
requirements, applying appropriate deposit and lease cancellation fees.
• Promotes resident satisfaction and retention by responding to complaints,
questions and requests in a timely manner and taking appropriate action to
resolve and address service issues.
• Acts as on-site supervisor in the absence of the community manager by
organizing and delegating daily work, coordinating maintenance and
managing the operation of the community.
• Completes various accounting, financial and administrative reports.
Furniture Consultant Dec 2007- Sept 2012
CORT Furniture Rental, Berkshire Hathaway, Corpus Christ, TX
• Initiate and oversee establishment during business hours.
• Service customers through walk-in, telephonic and internet inquire.
• Complete lease agreements from initial contact, credit approval through
final signatures and acknowledgements of responsibilities.
• Accounts payable-handled invoices/monies for customer’s monthly
payment as well as daily transactions of sales.
• Provide customer service and positive resolutions to overcome objections.
• Responsible for sustaining districts goals by advertising, marketing and
cold calling to potential prospects.
• Brought in numerous accounts and maintain their loyalty.
• Generated revenue that brought district recognition and acknowledgement
throughout the company nationwide.
• Help warehouse personnel with truck scheduling, paperwork and monthly
inventory counts.
Leasing Consultant Feb 2007-Dec 2007
Christiwood Apartments, S&H Realty, Corpus Christi TX
• Monitored basic operations of property to ensure guideline are met.
• Show, interview and lease to prospective tenants by providing amenities
that excelled our competitors and follow through during residency.
• Responsible for designing marketing materials and creative paths to
promote benefits and features of the property.
• Maintain residents file with any pertinent information.
• Responsible for collecting monies, such as deposits, fee and monthly rent.
• Ensure issues are attended to in a timely manner and are correctly
revamped.
• Contributed to properties highest occupancy and sustained over the course
of employment.
Server Oct 2004-Feb 2007
Kiko's Mexican Restaurant, Corpus Christi TX
• Provided an environment of hospitality for guest during their dining
experience.
• Offered equal customer service through obstacles and as well as times of
high volume.
• Handled monies with customers simultaneously and balancing positive at
the end of each shift.
• Provided proficiency and efficiency to bring an established list of
returning guests.
Education
Del Mar College, Corpus Christi TX Aug 2004-May 2007
Associates Degree
• Accounting
Gregory-Portland High School, Portland TX Aug 2000-May
2003
High School Diploma
Software/System Skills
• Proficient in Microsoft Office: Word, Excel and Power Point.
• Experienced with customized software: Salesforce, V2, Peoplesoft
• Knowledgeable with computer systems and internet explorer.
• Eminent in interpersonal communication and leadership.
Memberships
• Corpus Christi Hispanic Chamber of Commerce
• Corpus Christi Chamber of Commerce
• Corpus Christi Apartment Association
References
Available upon request.
Contact this candidate