Customer Service Assistant

Denise Lipschitz

**** ** ** ********, ** ***** 347-***-****

*******@*****.***

Talented, Energetic Customer SERVICE / Office Assistant Specialist

** + years' progressive professional experience

Excel-in fast-paced roles(Experience working as Office Assistant, customer

service representative ( extremely personable and outgoing, professional

and mature (

(Enjoy discovering new opportunities (

Professional Experience

Brokers Assistant applications specialist: Ideal Apt. Rentals Corp. 2004 -

Present

. Provide a professional, friendly and courteous service experience for

all existing and prospective tenants. Provide information regarding new

rentals, approved applications to both tenants, Agents and Landlords.

. Share information and facts with agents and Broker relevant to tenancy

and approval; perform credit checks and verification of employment & income

for prospective tenants. List apartments on Craigslist And other sites as

well as schedule appointments for apartment viewings, assist tenants with

directions. Process all apartment applications, interview clients, conduct

leases signings payment arrangements and move in dates.

. Respond quickly to tenants who have maintenance issues, contact the

appropriate parties for solutions. Follow up with vendors regarding

appliance orders and deliveries. Additional duties include but not limited

to : data entry, lease renewals, accepting payments, recordkeeping and

other general administrative duties as required.

Leasing assistant/appointment setter/ Askarinam Realty : 2001- 2004

. Interview prospective clients qualified for various government

programs, assist in filling out paper work for programs as well as creating

a file on each applicant.

. Follow up with caseworkers regarding status of section 8 packages,

arranged inspections and scheduled move in including payment processing

. answered calls on multi line phone system, took accurate detailed

messages, maintained an organized mass filing system which contained

crucial information on tenants and building owners. .

Office Assistant, Colonial Management Group; Brooklyn, NY 1999-

2001

Serve as office assistant at real estate firm with 200 residential and 500

commercial properties, Report to Office Manager; train all new clerical

hires at headquarters with 20-person staff.

. Work directly with supervisor on entering lease renewals into MDS

(property management software).

. Follow up on all issues with contractors / work orders, vendors, building

"supers."

. Scan all tenant files into system, and then file hard-copies.

. Manage all office files: sort, return, and prepare for court

appointments, repairs, etc.

Bilingual (English/Spanish), MS office suite, highly organized with

excellent communication skills, both oral and written. Well developed sense

of judgment and ability to work independently. Reliable, responsible, and

mature.

*All references available upon request.

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