Customer Service Manager

Ileana Reyes

(***) *** - ****

*********@*****.***

SUMMARY:

I consider myself to be a bubbly, upbeat person, who loves meeting

and working with people. I'm a hard worker and extremely dependable. I feel

my work is a reflection of not only myself but the business I'm associated

with. I can be trusted to complete the task at hand with detail and

professionalism. I'm proficient with Microsoft and consider myself to be

tech savvy. I'm a quick learner and working under pressure is something I

enjoy.

I have over two years' experience within an Office environment. I

managed a large high paced Boat/Yacht Club with over 130 members. I've also

worked at an Insurance agency; where I handled Auto, Commercial, and

Homeowners policies.

My customer service skills are suburb; I have more than two years'

experience not only with customers, but also with marketing personnel. I

also consider myself to be an extremely motivated, organized and detailed

person. As a mother of two young children, multi-tasking is another skill I

feel I've also mastered. I'm looking for a long term, permanent position,

where I'll have the opportunity to grow within the company.

QUALIFICATIONS:

. 2+ years Administration Experience

. 2+ years of Customer Service

. 1 year Hospitality/Hotel Experience

. Office Manager for a Private Boat/Yacht Club.

. Proficient with Microsoft, QQ System, Outlook and Appointment Setting

Software's.

. Office Assistant for an Insurance Agency; with multiple top companies

. Excellent Multi-Tasker

. Goal Oriented

. Team Worker

. Self-Efficient

. Bubbly, Outgoing Personality.

. Positive and Professional Attitude.

EXPERIENCE:

Bill Daly Insurance Company Coral

Springs, FL

[Office Assistant] August 6th 2013 -

November 6th 2013

. Assisted with daily needs of our clients. Including; Auto, Commercial

and Homeowners.

Responsible for: Making endorsements on insured's policies,

completing Certificates of Liability for Commercial clients, taking

auto and homeowner payments, mortgagee clause changes, filling out

Commercial Acord forms and sending them out for quoting. I also

handled the phones, scanning to local server, faxing, emails, mail and

other day to day office requirements.

Carefree Boat Club Pompano Beach,

FL

[Office Manager - Reservationist - Personal Assistant]

June 2012 - June 2013

. Managed an Office for a successful Private Boat Club with over 130

members.

Responsible for: Creating and Submitting Quarterly Reports. Volvo

Reports entered weekly. Setting and canceling member reservations.

Create and Enter new member contracts into the online reservation

system. Updating, charging and resolving Credit Card disputes.

Maintain and update all member records. Complete monthly audits for

outstanding payments. Daily customer service with not only members but

merchants as well, including; advertising with magazines, scheduling

exhibits and boat shows, day to day filing, faxing, answering and

routing all phone calls, creating Word, Excel, and Invoice documents.

Boca Raton Resort & County Club

Boca Raton, FL

[Hospitality - Front Desk - Guest Services]

October 2011 - June 2012

. First person to Greet Guest, Check-In Guest and Resolve any Guest

Complaints.

Responsible for: Directing Calls, Issuing Room Cards, Guest Services,

Setting Reservations, Booking Adventures and Greeting Guest.

Medical Office

Hollywood, FL

[Receptionist - Scheduling Coordinator]

June 2008 - August 2011

. Worked front window, greeting all patients and verifying

insurance/payments.

Responsible for: Greeting patients, Scheduling appointments, Answering

and Directing Calls, Filing, Faxing,

Insurance Verification, Ordering Office Supplies, Create Word/Excel

documents, Process payments and maintain all patient files.

EDUCATION:

Western High School Sunrise, FL

Graduated with 3.2 GPA Graduated

2003

Art Institute of Fort Lauderdale

Fort Lauderdale, FL

Associates in Science April 2009 -

Present

Broward College/FAU Coconut Creek,

FL

Business Management

Presently

(Working towards Bachelors)

Multiple references; available upon request.

Ileana Reyes

(954) 225 - 3374

*********@*****.***

Contact this candidate