Customer Service Manager

Feras Alabdalla

**** ******* ***, ****** ****, MO 64138

Email: *****-*********@*******.***

Phone: 816-***-****

Education

****-*******

• University of Missouri – Kansas City

B.S. Electrical and Computer Engineering

Completed coursework in Logic Design, Circuit Theory, Embedded Systems, Electromagnetism, and Probability

Summer 2012

• Metropolitan Community College - Business and Technology

Computer Support Specialist – Training for A+ and Network+

Skills and Qualifications

• CompTIA A+ Certified Professional • Strong problem-solving and analytical skills

• Microsoft Word, Excel, Access, and PowerPoint • Technical help desk experience

• C++ and Assembly Language Programming • Network system troubleshooting

• Electronic troubleshooting and repair • Mobile device configuration/troubleshooting

• Customer Service and Retail • AutoCAD and MATLAB experience

Work Experience

2011-Present

Neimeh Tech

Owner/Manager/Technician

• Manage personal consumer electronic/computer retail and repair business.

• Data backup and recovery services

• Antivirus and antispyware removal and prevention setup

• Custom computer system configuration, upgrade, and assembly

• Network and home office setup

2011-2013

AEG - Sprint Center & Kemper Arena

Operations - Conversion

• Assist with daily maintenance and upkeep of the building’s equipment, tools, and facilities.

• Work with team on arena floor setup and building preparation for each event.

• Responsible for providing guest services at all events including greeting guests, providing information and directions, assisting

with problems/issues, and controlling ticket access points throughout the building.

2009-2010

University of Missouri - Environmental Health and Safety

Student Assistant Professional

• Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Compute, record, and proofread data and other information, such as records or reports.

• Inventory and order materials, supplies, and services.

• Process and prepare documents, such as business or government forms and expense reports.

• Train other staff members to perform work activities, such as using computer applications.

2007-2009

Universal Academy Private School

Volunteer - Network Administrator Assistant

• Assist school network management with installation of new equipment, computers, hardware, and software.

• Install, configure and maintain user workstations, file servers, Ethernet networks, network cabling and devices.

• Troubleshoot networking issues, computer hardware, and software applications to identify and correct operational difficulties.

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