Customer Service Sales
Resume:
Fredric J Kaczmarek
**********@***.***
Butler, NJ 07405
Cell: 862-***-****
Reliable, Conscientious Professional with extensive Computer & Customer
Support Experience:
Easily Adaptive to changing systems and technology
Background in Support for Customers, Users, and Company Employees
Advanced problem solving and multitasking skills
Available to work any days/shifts and on call
Experience in a multi-platform computer room with numerous varied duties
Professional Experience
Communication Devices Incorporated
Boonton NJ
Sales Technical Support
11/2012-9/2013
> Tier 1 level of Customer Support for Out of Band Management Devices
and Software
> Delegation of Support Tickets as needed
> Assure Customers are Satisfied & are at best efficiency with the
latest releases/software updates
> Coordinating with Sales for Customer's renewal of Support Contracts
and Device Licenses
> Updating of Manuals to coordinate with new Device and Software
Releases
> Training of Customers on the setup and usage of the Out of Band
Management Devices
> Training of Employees less familiar with computers of basic Windows
and burning of CD's
Department for Persons with Disabilities
Oak Ridge NJ
Residential Counselor 9/2012-
10/2012
> Assuring general well-being of and issuing of medications to
persons unable to do so on their own
Russ Berrie US Gift Inc
Wayne NJ
Computer Operator/Help Desk 12/1989-
4/2011
> Monitoring of the entire computer network and all System backups
> Responsible for organization of the trouble ticket system using
Liberum
> Trained new employees on various computer systems
> Solved problems for Asia and Europe's daytime hours, freeing up
resources for US day employees
> Scheduled and ran jobs on the JDE/Oracle PeopleSoft, Apprise, SAP
and Vax Systems
> Responsible for issuing and security of Systems & Network usernames
and passwords
> Assured all Sarbanes-Oxley rules were followed in issuing computer
access
Education and Training
Passaic County Community College Paterson, NJ
Graduate of the Pharmacy Technician Certificate Training Program
Sept.-Dec. 2011
Graduate of the Customer Service Certificate Training Program
September 2011
Airco Computer Learning Center, Paramus, NJ
Computer Operations - Honors Graduate
Rutgers College of Engineering, Piscataway, NJ General
Engineering- 29 credits obtained
Certifications
Certified Pharmacy Technician
Passed the Pharmacy Technician Certification Board (PTCB) Exam
January 23, 2012
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