Manager Engineer
Resume:
JOE E. GILLAND
**********@*****.***
http://www.linkedin.com/in/joegilland1
Murfreesboro, TN 37129 C
EDUCATION
**** *.*. ** *********** Technology, Cum Laude, Trevecca Nazarene University
2008 Aruba Wireless Administration, Aruba Networks, Nashville, TN
2006 Citrix Metaframe administration, Unitek, San Jose, CA
2002 Cisco CCNA class, Pomeroy IT Solutions, Nashville, TN
2001 Citrix Resource Management Service, Alternative Technologies, Nashville, TN
2001 Citrix, Advanced Implementation Alternative Technologies, Nashville, TN
2000 Citrix MetaFrame 1.8 Administration, Alternative Technologies, Nashville, TN
1998 Microsoft Windows NT Server 4.0, XLConnect, Nashville, TN
CERTIFICATIONS AND AWARDS
Pursuing Security+
2013 Information Systems Analyst, Institute for the Certification of Computing
Professionals
2009 Ten Years Recognized Service, Trevecca Nazarene University
2003 Citrix Certified Administrator
2002 Cisco Certified Network Associate
2001 Microsoft Certified Professional - MS Windows NT Server 4.0 Enterprise
2000 Certified Citrix Administrator, Citrix and Sylvan Prometric
1998 Microsoft Certified Professional, MS Windows NT Server 4.0, Microsoft
1995 Honorable Discharge, United States Marine Corps, highest rank - Sergeant (E-5)
1992 Good Conduct Award + National Defense Service Medal, United States Marine
Corps
TECHNICAL SUMMARY
•
• •
Active Directory HP ProLiant servers
• •
Anti-virus Digital forensics
• •
Cisco firewalls Domain Name Server
• •
Cisco routers DHCP
• •
Cisco switches Fiber channel
• •
Citrix XenApp, XenDesktop MS Exchange
• •
MS Office Terminal Services
• •
MS SQL Server Video conferencing
• •
MS Windows Server 2008, 2003 Virtualization (VMware)
• •
MS Windows 7, XP Virtual LANs
• •
Network access control Voice over IP / Fax over IP
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Network security Web content filtering
• •
Packet-shaping Wireless technology
• Spanning Tree Protocol
PROFESSIONAL EXPERIENCE
Oct. 2012 – Sep. 2013 TENNESSEE ORTHOPAEDIC ALLIANCE, Industry: Medical
Practice
Network Manager
Oversaw the support of all servers, networking equipment, WAN connectivity, co-location services, and phone
•
systems
• Worked directly with Chief Information Officer in the management and planning of IT related issues
• Was responsible for maintenance and operation of company-wide Cisco infrastructure consisting of sixteen
locations throughout middle Tennessee and southern Kentucky
• Aligned with site managers to ensure excellent working relationship and timely response of site IT needs
• Teamed with outside vendors, institutions, and business partners to provide best possible experience for internal
and external customers
• Worked with Compliance Officer regarding HIPPA regulations and TOA’s adherence
• Assisted with desktop and laptop deployments as needed to ensure meeting of team goals
• Worked with project team on key infrastructure components in support of electronic health records and electronic
practice management conversion from Misys to NextGen to implement domain trust, profile management, read-
only domain controllers, and remote VPN access in a Dell hosted environment
• Provided IT services and expand infrastructure to include a new clinic in Gallatin with printing, wireless, VoIP,
and X-ray services
• Provided IT services on a smaller scale for infrastructure to support Mt. Juliet part-time office
• Teamed with Saint Thomas Healthcare Services to resolve a long standing connectivity and configuration issues
with accessing MRI and X-ray images
• Organized Cisco wireless infrastructure to provide the ability to adjust wireless networks by facility
• Worked in concert with outside vendors engineers to replace Foundry infrastructure switches with newer Cisco
solutions
Apr. 1999 – June 2012 TREVECCA NAZARENE UNIVERSITY Industry: Higher
Education
Director of Network Services July 2011 – June 2012
Network Manager 2006 – 2011
Senior Network Administrator 2002 – 2006
Network Administrator 1999 – 2002
SYSTEMS ADMINISTRATION
Implemented Citrix in 2000 as an application delivery platform and expanded the infrastructure over the next 12
•
years to include Citrix XenApp, XenServer, and XenDesktop
• Implemented VMware Enterprise in 2008 using an HP c7000 blade enclosure, HP ProLiant BL465c blade
servers, Cisco Catalyst 3020 integrated switches, Brocade fiber-channel switches, and an HP EVA-4400 SAN to
virtualize 50+ Production Windows 2003/2008 servers. From 2008 to 2012, 70+ Production servers were running
in the VMware vSphere environment.
• Lead Network Services team in maintaining 99.98% uptime for all network devices, servers, and telephone
system
• Using best practices as a guide and knowledge of the working environment, created Windows server
configuration checklists to ensure uniformity among all servers
• Employed Microsoft Visio and Excel to create thorough documentation for all server infrastructure components,
process flows, and details
• Worked with two Systems Administrators on my team to maintain Active Directory structure for servers,
University-owned computers, Group Policies, and over 4,000 network accounts
• Oversaw the support and maintenance 90+ Microsoft Windows Servers (including Active Directory, SQL,
Exchange, VMware, Citrix XenApp, Citrix XenDesktop), Cisco networking equipment, HP network equipment,
Aruba wireless networking equipment, ShoreTel VoIP phone system, Mitel telephone system, Octel voice-mail
system, and other networking equipment
MANAGEMENT
Worked in conjunction with Chief Information Officer in the management, planning, budgeting, and tracking of
•
IT related issues
• Worked in union with peer managers, Client Services, Application Services, employees, students, and vendors to
resolve issues, meet business and academic needs
• Provided technical support and solution implementation for system and networking issues for a university
consisting of 400+ full-time and temporary employees, 800+ undergraduate students, and 1500+ graduate students
• Supervised support staff of full time, part-time student workers, and student interns
• Managed team of 5 IT professionals and provided mentoring in the areas of systems administration, network
administration, project management, and industry best practices
• Designed and implemented an informal cross-training structure to enable team members to better understand the
role of their peers
• Conducted annual performance reviews of team members
• Set goals for team members and provided guidance to achieve those goals
• Assisted junior staff members in troubleshooting network security issues and provided coaching as needed
NETWORKING AND SECURITY
Responsible for maintenance and operation of campus-wide network
•
Supported and maintained networking equipment including Cisco PIX firewalls, Cisco Catalyst switches and
•
routers
• Researched current wireless Internet solutions, interviewed various other universities, and presented findings to
IT Director and Chief Financial Officer which resulted in implementation of Aruba Networks wireless
infrastructure and intrusion detection system
• Developed standards for network closets across campus in administrative and residential buildings to facilitate
securing of University resources and faster troubleshooting
• Employed Microsoft Visio and Excel to create thorough documentation for all network infrastructure components
and details
• Tested and implemented alternative networking options for core routing and access layer switches using HP
ProCurve solutions
• Utilized access control lists on Cisco Catalyst 4000 series, HP ProCurve 8212zl switches, and Cisco PIX 515
appliances to maintain controlled access to restricted network segments
• Implemented EtherChannel configuration among core switch (Cisco and HP) to gigabit Cisco switches to provide
redundant links in the event of fiber or GBIC failure
• Utilized RADIUS authentication with Active Directory, IAS on Windows Server 2003, and NPS on Windows
Server 2008 to provide secure access to wireless, network devices, and virtual appliances
• Implemented and maintained packet shaping solution using Bluecoat packet shapers 2500, 3500, and 7500
models
• Upgraded internet connectivity from single T1 and firewall to Metro Ethernet (100Mbps) and two firewalls in
order to accommodate distinct needs on campus
• Implemented Campus Manager, a network access control system (NACS) by Bradford Networks, to improve
network efficiency, reduce virus and P2P traffic, and provide enhanced security
• Developed standards for network MDF’s/IDF’s across campus in administrative and residential buildings to
facilitate securing of University resources and faster troubleshooting
• Implemented and maintained two internal DHCP servers that provided automatic IP v4 addressing for 26+
buildings and 80+ VLANs
• Implemented and maintained high availability DNS servers that entailed 4 internal DNS servers, 2 onsite external
DNS servers, and 2 offsite geographically dispersed Backup DNS servers
• Provided content filtering for University by using Websense
• Maintained wireless network consisting of an Aruba Networks infrastructure with 3 redundant controllers,
intrusion detection system, and 240+ internal and external wireless access points
• Utilized IPSwitch’s WhatsUpGold and GFI Network Server Monitor to monitor availability of network services
• Reviewed requirements of PCI Data Security Standard and performed compliance self-assessment of the network
and servers to determine areas requiring attention
Aug 1998 – Apr 1999 Creehan, Mchenry, Inc., Consultant, Industry: Healthcare
• Provided technical support on desktop, networking, and
telecommunication issues for organization of 50 employees and
local subsidiary.
Mar 1997 – Jul 1998 FOCUS Healthcare Management, Lan Analyst, Industry: Healthcare
Jan 1997 – Mar 1997 Independent Contractor, FOCUS Healthcare Management, Lan
Analyst, Industry: Healthcare
Dec 1995 – Dec 1996 Computer Professionals, Inc., Technical Engineer, Industry:
Healthcare
July 1995 – Dec 1995 Independent Contractor, Technical Engineer, Industry:
Healthcare
July 1989 – July 1995 United States Marine Corps, Active Duty, Sergeant (E-5), Industry:
Military
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