Customer Service Sales

Djuana C. Smith

**** ****** ***** ** **. Apt# ***6 Houston, TX 77084

H: 281-***-****

M: 713-***-****

Career Overview

Multitasking reliable Customer service Representative with an extensive track record in demanding sales and account management environments.

Core Strengths

* Strong organizational skills • Ability to multitask in a fast paced environment

* Able to prioritize • Research

* Keen Listener • Problem Solver

* Professional demeanor • Data Entry

* Microsoft Excel • AS400

* Computer proficiency • Telephone skills

* Spreadsheet • Microsoft Word

* Outlook

Accomplishments

* Interacted with 3400 or more distributor’s worldwide ensuring reliable and speedy delivery to residential and small-business customers.

* Provided required bi-weekly and monthly sales data reports outlining various product growth and declines in quarterly sales reports based on individual tracking.

* Researched, tracked and entered orders resolving client conflicts in shipping. Preventing and defusing loss of key accounts, while assisting in the maintenance of the company database by verifying, editing and updating member s information.

Work Experience

August To

May 2013

Apex Business Systems Houston, TX CSR2 Customer Sales Representative

Cross-trained seasonal employees and provided back-up for other customer service, data entry and other departments when needed. Generated sales reports in Excel pulling data from AS400, applying credits on miss-ships, and incorrect invoices and returns.

Educational Background

1992

CDI Career Development Institute

Dallas, TX

1984

Microcomputer Support Greenville Senior High

Greenville, TX

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