Customer Service High School

Jennifer Ta'amu

Contract Issuance Associate/Eligibility Rep - PacifiCare (Unitedhealthcare)

Long Beach, CA

**********@*****.*** - 562-***-****

To seek and fulfill a position that will allow me to utilize my skills to their maximum ability, as well as offer an

opportunity to advance within the company.

WORK EXPERIENCE

Contract Issuance Associate/Eligibility Rep

PacifiCare (Unitedhealthcare) - Cypress, CA - March 2005 to Present

Process and draft small group contracts for Brokers and Clients.

Handling production and release of contract documents.

Communicate with Account Managers and other internal departments to obtain important information in

order to respond to immediate rushed contract requests for Brokers and Clients.

Ensure the accuracy of information on contracts.

Provide timely and quality contract production and general administrative support.

Trains and supports colleagues with mastering new systems and work processes

Create monthly support status reports

Proficient with PC applications including spreadsheet, word processing, and graphics packages

Provides problem solving solutions in team meetings in regards to difficulties individuals may have faced.

7+ years of excellent customer service

Contracts Issuance

Adecco Agency (PacifiCare) - Cypress, CA - September 2003 to March 2005

Brokers Commission, Payroll, & Contract Issuance Department

Process all new groups/renewals contracts in Desert Region and California Regions via RIMS, NICE,

IMAGING, BMS and Iliad systems

Organizing monthly events for department & as well as managing work flow

Meet monthly requirements for monthly reports on a daily basis

Customer Service

SKILLS

Team Leader; I have mastered the ability to organize and lead team through guidance. instruction and

direction.

Performance driven client administrative professional with 7+ years facilitating support services.

Strong organizational & communication skills with the ability to concurrently direct multiple business affairs.

Motivated, self start-fast learner with a driven mind of perfection to meet all company deadlines and

expectations

Organized individual with excellence in prioritizing work tasks

Written & verbal communication skills with strong attention to detail as well as public presentations

Advanced understanding needs with diligent attention to detail resulting in superior customer service and

high levels of client satisfaction.

Computer Savvy (MS Word, Excel, Spreadsheets & Power Point) with knowledge and data entry of

50-65wpm/10 key

Knowledge of office equipments (Scanners, copiers, fax machines )

EDUCATION

Cypress City College - Cypress, CA

2005 to 2012

Long Beach Jordan High School - Long Beach, CA

1999 to 2002

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