Customer Service Representative

Fiechia Crosby

Customer Service Representative at JEA

*******@*****.***

Summary

I am a driven and motivated women who has the ambition to go after what she wants full throttle. I enjoy

networking and sharing ideas and creating events that bring people together. I founded SAS Magazine seven

years ago. SAS is an online dating magazine for upscale singles in the Northeast Florida. This publication is on

hiatus as I work to complete my Bachelors in Business Administration.

Currently my passion is giving back to the community.I have participated in a few local Breast Cancer and

ADHD marathons. I served on the American Cancer Society as Treasurer and Fundraising Committee. I have

organized The Coat Affair where members in the community donated new or gently used coats to help keep our

homeless citizens warm in the winter. I have can food drives for local food pantries in my area and now hope to

join the public school system and impact our youth and their parents in a positive and empowering way.

A dream is a vision first born in the mind and fed from the heart and molded by the hand and then displayed to

the world.

Have you dreamed lately?

Experience

Customer Service Representative at JEA

October 2004 - Present (9 years 2 months)

Team Lead Assistant, Provide customer solutions on account issues and also on digital issues that deter from

customer satisfaction. Participate and provide leadership on new processes and programs to develop changes

aimed at minimizing cost and increasing efficiency. Train and help write solution scripts for trainees to

adhere to company policy and procedures.

•Responsible for accurate and complete processing of transactions and assist customers with issues that may

arise via their account.

•Participate and provide feedback to upper level management on process improvements to reduce errors on

systems for end users.

•Serve as second level escalation for customer issues and provide solutions that are in line with company

policies and procedures without sacrificing customer quality.

1 recommendation available upon request

Founder at SAS Networks

March 2006 - May 2008 (2 years 3 months)

One on one interviews with small business owners and aspiring entrepreneurs who want to share their story of

their entrepreneurial road of success.

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Customer Service at Verizon Wireless

June 1999 - March 2002 (2 years 10 months)

• Daily duties include processing payments and assisting customers with routine problems and recurring

issues via telephone in high volume call center.

• Worked side by side with management on several internal projects to improve daily business activities.

• Advise customers on policies and procedures regarding daily business practices.

• Handle escalations in a face to face environment while educating customers on policies and procedures.

Skills & Expertise

Entrepreneurship

Small Business

Interviews

Start-ups

Online Advertising

Business Strategy

Academic Tutoring

E-commerce

Social Media Marketing

Social Media

Online Marketing

Teaching Writing

Teaching Reading

Team Leadership

Charity Work

Fundraisers

Customer Service

Publications

Event Planning

Video Blogging

Travel Planning

Newsletters

Education

FLORIDA STATE COLLEGE AT JACKSONVILLE

Associate of Arts (AA), Business Administration and Management, General, 2011 - 2013

Interests

Networking, event planning, tutoring, youth programs, video blogging, charity events, fund raising,

magazine/newsletter, traveling, skiing, running, swimming, community service, small business startups

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Fiechia Crosby

Customer Service Representative at JEA

*******@*****.***

1 person has recommended Fiechia

"Fiechia is a hard worker and she pays attention to detail. She is very creative and works well with others.

She is highly motivated and stays on task which always brings about the desired results."

Jacqueline E.B Little, was Fiechia's client

Contact Fiechia on LinkedIn

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Contact this candidate