High School Office
Resume:
Dawn N. Brooks
Harrisburg, Pennsylvania 17104
EDUCATION:
Lincoln University, Graduate Student
Masters of Human Services Program, May 2011
Penn State University, Undergraduate
Non-Degree Credits, May 2009
Kutztown University, Kutztown, PA.
Business Administration, May 1993
Harrisburg High High School, Harrisburg, PA.
Diploma June 1991
AREAS OF ABILITY
CLERICAL:
. Entered data from submitted medical claims into computer system.
. Filled customer orders for motor-vehicle forms, maps, and other
documents.
. Performed office duties for the Commonwealth of PA, including use of
Microsoft Office software and the internet as a research tool.
. Used proficiently general office equipment such as computers,
multi-line phone, typewriters, fax machines, and copy machines.
. Sorted letters manually to aid in the distribution of mail for the
U. S. Postal Service.
. Worked well as a team player and independently.
. Learned new applications and skills quickly and efficiently to
perform data related functions.
. Prepared reports for statistical data for Care Coordination Dept.
(HMC Social Work Office)
HUMAN SERVICES:
. Maintained excellent interpersonal and communication skills.
. Performed confidently as a dependable, hard working employee.
. Assisted victims of with emergent needs with access to Federal Aid
(FEMA) resources.
. Liaison to patients and families with discharge needs through Social
Work Office.
. Direct link to resources with special social economic needs
. Counseling: Listening with empathy Speaking with consumers about
their concern, Listening when an individual needs to be heard,
Understanding that a consumer has the right to feel, Influence
appropriate decision making, Promote trust through confidentiality,
Create a comfortable setting for disclosure, Develop a rapport by
self disclosure, Help others develop a positive self-esteem,
Encourage the use of positive affirmations, Advertise the use of
reality therapy
. Facilitating: Formulating a goal for group meetings, Encouraging
individuals to participate, Allowing consumers to share thoughts and
feelings, Implementing expectations
. Attend community events to seek out potential health care
referrals.
. Support and assist families in Dauphin County.
. Provide therapeutic support to families.
. Develop and implement treatment plans.
WORK HISTORY
04/12-12/12 The Childrens Home of Reading Individual Therapist,
Mechanicsburg, PA.
04/11-09/13 Youth Advocate Program BSC/ Mobile
Therapist,Harrisburg, PA.
10/10- 01/11 New Beginnings C.H.O.W. / Family
Coach, Harrisburg, PA.
12/04-09/10 HersheyMedical Center, Patient Liaison (Social
Economic needs),Hershey, PA.
1/04-11/04 FEMA Emergency
Management,Harrisburg, PA.
9/03-2/04 Capital Blue Cross Data Management,
Harrisburg, PA.
1/03- 7/3 Synertech Information Specialist,
Harrisburg,PA.
7/98-6/01 Department of General Services Clerk 1,
Harrisburg, PA.
2/98-7/00 Smitties Clean Scene Counter Clerk/
Inspector, Harrisburg, PA.
10/93-6/97 U.S. Postal Service Clerk, Harrisburg,
PA.
6/90-10/92 Smitties Clean Scene, Counter Clerk,
Harrisburg, PA.
REFERENCES
AVAILABLE UPON REQUEST
Contact this candidate