Project Manager

****-*** ******* **** *****

North York- Toronto, Ontario

M3A 3A9 Mobile :647-***-****

*********@*****.***

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ZOHAIB KHAN

Professional Summary

. 12+ years of experience working for multinational financial

institutions & technology services (TATA Consulting Services Canada,

Giesecke & Devrient Canada,Mashreqbank psc,HSBC plc & Citi Bank N.A)

. Successfully implemented a million dollar strategic technology

transformation initiatives

. Highly trained to lead challenging, complex and resource hungry

enterprise-level initiatives and accomplish on-time, under-budget

completion

. Innovative and exceptionally creative to foster ideas that impel the

organization towards a results-oriented and cost saving direction

. Experienced in delivering presentations / communication to individuals

at all levels including the top steering committee as well as global

technical teams, both offshore and onshore

. Impeccable management and leadership skills with abilities to work

independently as well as in a team. Driven by new challenges and great

at adapting to any cultural and business environments

. Award-winning professional skills - Recognized by the Sr .leadership

in TCS Canada for accomplishing a time critical project, Rewarded with

SPOT cash award in record time in G&D Canada. Achieved Silver Award,

Cash Awards & multiple Spot Rewards in achieving the targets at

Mashreqbank. Team player of the Quarter in HSBC and Quality Awards in

Citibank.

Core Competencies

o Process Orchestration & Modeling

o Technology Transformation & IT Program / Project Delivery

o Communication / Documentation & Stakeholder Management

Professional Experience

TATA Consulting Services Canada 12 Aug

2013 - till Date

Tata Consultancy Services Limited (TCS) is a multinational information

technology (IT) services, business solutions and consulting company

operates in 44 countries and has 199 branches across the world.

Senior Technology Consultant / Senior Business Analyst (IT System Design

and Project Delivery):

Key Accomplishments

. Worked as a SME for System Design & Delivery Consultant for M&I

customer migration Initiative using AGILE methodology for BMO from

legacy Platform to CIPG Platform.

Project Cost = 2 Million CAD, Project Team = 18 (On shore / off shore)

Project tenure =6 months, Multi Vendors, Multi stake holders. Project

is in Complex nature, Aggressive time lines and frequent changes in

scope.

. Worked as a Business Process Consultant / Srn B.A for E statement

Initiative for BMO using KANBAN approach. Involved in Process mapping/

Modeling, Requirement Analysis, AS IS Analysis, SWOT Analysis and

Producing Detail System Requirement Specification document.

Project Cost = 2 Million CAD, Project Business Team = 7 Project tenure

= 4 months, Multi stake holders.

. Delivered MECH 2 Project Phase -1 as a Srn B.A for BMO, Inbound /

Outbound files Analysis, Data mapping, functionality with field

level mapping

Project Cost = 1 Million CAD, Project Team = 13 (On shore / off shore)

Project tenure =6 months, Multi Vendors, Multi stake holders. Project

is in Complex nature, Aggressive time lines and frequent changes in

scope.

Profile:

. Managed concurrent strategic, multi-million dollar programs for

Canada's leading Financial Institutions

. Delivered Successfully solutions under multi-vendor discipline working

with project team (Locally and off shore) Preparing BRD, FRD,

Managing focus grouped exercises, facilitating brainstorming sessions,

Process GAP documentation, Technical Solution documentation,Requirement Traceability and Solution configuration and release

Management .

. Responsible for the Solution Design / Delivery and Business Process

Automation for the Global Treasury market and Cash Management Group

. Lead the Technical team for Product / Service Design and Application

Development / Delivery.

Giesecke & Devrient Canada 27 Aug 2012 - 2-

Aug-2013

G&D is a global market leader and pioneering innovator in banknote

production and processing, security documents, and identification systems.

It supplies commercial banks, business enterprises, network operators, and

public transportation companies with innovative hardware, comprehensive

software and services, and end-to-end solutions for mobile security

applications

IT Business Solution Consultant (IT System Design and Project Delivery):

Key Accomplishments

. Worked as a Technical Project Manager and System Design & Delivery

Consultant with TDMBNA for their Strategic Program for Card portfolio

Migration from NCC Platform to TSYS Platform, Re-Branding of their

Cards portfolio and new Product Development and System Design.

Project Cost = 5 Million CAD, Project Team =30 (On shore / off shore)

Project tenure =8 months, Multi Vendors, Multi stake holders. Project

is in Complex nature, Aggressive time lines and frequent changes in

scope.

. Business Process Re-Design and Solution Delivery for CIBC Canada card

Project for their Small Business Unit Portfolio in an aggressive

timelines prevent the bank from the EMV regulatory penalties.

Project Cost 2 Million CAD, Project Team =20 Project tenure =6 months

. Worked IT Solution Design and Project Delivery for American Express

Bank Canada for the optimization of the Card Fulfillment process

resultant in reduces the SLA time for a day.

Project Cost 1 Million CAD, Project Team =17 Project tenure =5 months

. System Design and Project Delivery for new cards (Fishing, Hunting and

Apprentice) for Ministry of Natural Resources Ontario in a condense

timelines.

Project Cost 500,000 CAD, Project Team =12 Project tenure =6 months

Profile:

. Responsible for the Solution Design / Delivery and Business Process

Automation for the Assigned Clients as per PCI DSS compliance where

ever applicable (CIBC AMEX, Govt Clients i.e MTO,MNR & MOH )

. Lead the Technical team for Product / Service Design and Application

Development / Delivery.

. Business Process Mapping / Requirement Analysis

MashreqBank July

2007 - April 2012

Largest privately held bank in Dubai .The bank has a strong franchise in

retail and corporate banking in the UAE. Mashreq is a leader in the banking

industry with a wide range of product offerings in every segment. The bank

operates 53 branches in the UAE.

Project Manager - Technology Transformation & Strategic Sourcing. Aug 2010

- April 2012

Key Accomplishments

. Implemented a self-service requisition system and induction of the

service cataloguing & demand management system using Oracle ERP saved

1 Million USD

. Established centralized procurement department to manage all 3rd party

suppliers leading to annual cost saving of 10 Million USD

. Introduced an automated centralized vendor registration & payments

process which led to the SLA efficiency from 30 days to 15 days

. Performed an enterprise agreement with leading service provider that

resulted to cost savings of 5 Million USD in 2 Years

Responsibilities

. Responsible for the Business Process Automation for the Strategic

Program

. Responsible for Business Process Consulting

. Responsible for all 3rd party supplier relationship management & score

card assessment

Senior Business Analyst - PMO. Jul 2007

- Jul 2010

Key Accomplishments

. Established project / program governance in PMO as per PMI standards

using Microsoft EPM leading to a cost saving of approximately 2

Million USD

. Implementation of ITIL Service Desk and Problem Management process

through HP Open View for robust control and process monitoring which

increased the SLA efficiency

. Delivery of CRM Program (using Microsoft Platform ) in record time

which led to a cost saving of 0.8 Million USD

. Laded & Implemented the Customer Loyalty Program which increased the

product cross sales, customer retention resulting in 5 Million USD

Profit

. Managed a program to optimize the collection process and customer

calling through the implementation of the Debt Manager and Avaya

calling solution leading to an annual recovery of 5.0 Million USD

Responsibilities

. Program / Project Management

. Accountable for Change Management and Configuration Management

. Responsible for Project Governance as per PMI standards

HSBC Bank. Jul 2005 - Jul 2007

Largest privately held bank in Pakistan. HSBC is a universal bank and is organized

within four business groups: Commercial Banking; Global Banking and Markets

(investment banking); Retail Banking and Wealth Management (retail banking and

consumer finance); and Global Private Banking

Senior Business Analyst -IT.

Key Accomplishments

. Implemented the SDLC process for the in-house application development

. Developed & implemented the Intranet site for team collaboration &

document management using Microsoft Platform

. Revamped the Internet site in record time to manage the campaign &

product promotions which saved approximately 50,000 USD

. Crafted and automated the Payroll, HR and employee onboarding &

engagement Project

. Implemented a DR / backup site

. Managed the rollout of Card Management System while working under

pressure and aggressive timeline

Responsibilities

. Responsible for all the E-Channel banking system implementation &

integration in coordination with the regional teams

. Managed in-house development team for the Business Process Automation

as per SDLC

. Involved in activities relating to Project Management, Budgeting &

Planning and Training for all IT staff

CitiBank. May 2003 - Jun 2005

Largest privately held bank in Pakistan. Citibank, a major international bank, is the

consumer banking arm of financial services giant Citigroup.

Software Quality Analyst / Business Analyst -IT.

Key Accomplishments

. Designed and developed payroll system in VB 6.0

. Worked under aggressive timeline for launching of the credit card

product

. Automated the MIS generation and batch running process using J2EE

platform

Responsibilities

. Software Development & Quality Assurance

. Software Integration / Implementation

. MIS

Education

Bachelors of Computer Science - Information System and 2003

Project Management

PAF-KIET - Karachi, Pakistan

Training / Certification

Courses

PCI-DSS Compliance Frame work Training 2013

IT Scrum Master - Course 2013

Business Process Improvement, Modeling and Management- 2012

Course

Schulich School of Business, York University

ITIL V3 Foundation Certification 2010

Office of Government Commerce in the United Kingdom

ITSM: Intermediate-Service Operations & Analysis 2011

(Certification Course)

Office of Government Commerce in the United Kingdom

Microsoft Certified Technology Specialist 2011

Certification Course - MS Project 2007

Project Management Professional (PMP)-Certification 2007

Course & PMI Member PMI Institute

Advanced certificate course in Database Development 2005

Microsoft Dot Net Platform

NED university - Karachi

Professional & Technical

Skills

Functional & Technical Skill Eexpertise GRID

Technology / Tool / Area Last Years of Proficien

used Experience cy Level

Business Process Orchestration & Technology Transformation 2013 12+ Expert

Process analysis & modeling, data analysis / validation,

exception handling, system process flow and optimization,

managing focus group work shop

Program / Project Management & Stakeholders Management 2013 12+ Expert

project scope creep, integration management, resource

management, project communication management,schedule

management, on shore / off shore team management,

escalations & steering committee management risk, issues;

rollout planning, project technical documentation, as per

pmo / pmi- agile & KANBAN methodologies. Project

Management using Clarity& MS project and EPM

SDLC 2013 12+ Expert

(System Design / Development, System Specifications

Documentation, Prototype, System Functional Testing (Test

Planning, Test Scripts, Test Execution) files transfer (on

line / batch interfacing)

Financial / Payment System Implementation and Integration 2013 12+ Expert

PCI DSS Compliance and Frame work

Technology Strategic Sourcing 2013 10+ Expert

Contracts management, negotiations and discounting, vendor

relationship management, vendor performance management,

vendor evaluation

ITIL / ITSM 2013 10+ Expert

System configuration / change management, problem

management, & service cataloging, system release,

deployment, version controlling, issue logging

UML (Rational Rose) using MS VISIO 2013 10+ Expert

Java /J2EE Web Method Technologies 2012 8+ Advanced

.NET Platform & Microsoft Technologies 2012 8+ Advanced

(C#,ASP.NET,HTML,DHTML,VB.NET)

ORACLE-ERP E-Business Suite, AP, GL, AR, SCM module 2012 8+ Expert

including Sourcing, iProcurement & Analytics

CRM & MS Dynamics and Visual source safe 2013 8+ Advanced

Microsoft Content Development Server, Microsoft Share Point

Portal, MS Project server, MS SQL server including (T-SQL,

Stored Procedure, SQL Reports, SQL Reporting Services), MS

EPM server and Project 2007 Server

Software/Tools Assembly XML, MS Office, Visual Basic 6.0, 2013 8+ Advanced

C/C++, JAVA, MS Project, JAVA Scripting, Applets, HTML

,Servlet, Rational Rose, OOP,JSP, VB Scripting, PM

Calrity, Core FPT,Putty, Snagitt

Database: FoxPro, MS-Access, SQL-Server, ORACLE 10G, MS SQL 2013 10+ Advanced

/TSQL

Oracle SQL developer

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