Customer Service Manager

Austin Hackbarth

Customer service professional dedicated to effective team management and customer

satisfaction.

Coon Rapids, MN

*********@*******.*** - 763-***-****

WORK EXPERIENCE

Assistant Manager

Circle K - Wash N Fill - Champlin, MN - March 2012 to August 2013

Complete and post weekly schedules.

• *Ordering needed store merchandise and shipment.

• *Counting lottery at the beginning and end of each shift worked - report any shortages.

• *Dealing with any customer questions, concerns, or comments.

• *Training new/existing employees.

• *Conduct interviews - when hiring.

• *Counting the safe at the beginning of each shift worked.

• *Putting together money deposits each day - bring to the bank.

• *Running store meetings with my general manager - once a week.

• *Dealing with store reps as they came in - checking in ordered product (ex: Pepsi and Monster).

Server/Host

Applebee's - NorthTown Mall - July 2011 to August 2012

Greeting and seating guests as they enter the restaurant, based on section rotation.

• *Taking and entering guests orders on a P.O.S.

• *Memorizing menu.

• *Answering questions about menu.

• *Busing tables.

• *Handling cash and credit cards.

Sales Associate

Super America - Coon Rapids, MN - April 2010 to July 2011

Greeting customers.

• *Ringing up customers for fuel and other products.

• *Completing daily cleaning lists.

• *Up-sell products based on business promos.

• *Stocking.

• *Handling cash and credit cards.

Shift Lead

Dairy Queen - Coon Rapids, MN - March 2008 to April 2010

Taking/collecting orders in dining and drive thru.

• *Training new/current employees.

• *Counting all Tills at the end of each shift worked.

• *Completing daily cleaning lists.

• *Opening/closing store.

EDUCATION

High School Diploma in General Studies

Coon Rapids High School - Coon Rapids, MN

2012

ADDITIONAL INFORMATION

Skills

• Excellent time management skills

• Effective problem solver

• Effective workflow management

• Adherence to high customer service standards

• Customer-focused

• Skilled trainer

• Well under pressure

Contact this candidate