Customer Service Sales
Resume:
Judi Gustis
Sheffield Village, Ohio 44054
**********@*****.***
Career Objective: To be a team member within Human Resource Department.
Focusing on recruitment and making a company stronger with hiring and
retaining great employees.
Work Experience
Arrow International, 2005 - Current, Senior Recruiter, Human Resources
My focus at Arrow is to identify, recruit, interview and hire quality
employees for Arrow International in corporate service center and
manufacturing and support the other locations nationally. Oversee the
hourly and salaried recruitment. The resource to attend job and career
fairs. Keep job boards updated and build a network of referrals. Manage the
database of applications and resumes using PC Recruiter and Excel. Schedule
interviews with the management team and follow-up with the candidates. Test
administration and run background check including drug screening. Reference
checking and final packet presentation. Make the job offers and keep the
communication updated to the hiring team. New hire orientation, safety
training and on-boarding. A team member in the Human Resource department.
Assist with functions in the department. Include handling employee's needs,
paperwork, filing, updating data HRP System, employment verification,
badges in the ADP System and other employment services. Assist at all
company events; overall support the owners and management team.
Spherion, Staffing Group, 1990 - 2005 District Director for Northern Ohio
Promoted six times in 15 years, held titles in Regional Sales, Customer
Service Supervisor, Implementation Manager, On-Premise Management, Area
Manager and District Director.
District included the Counties of Cuyahoga, Lorain, Lake, Geauga, Ashtabula
and Medina. Provider of staffing solutions for entry level managers, office
professionals and industrial employees. Leadership of 20 direct employees
and 1000 flexible associates. Sold staffing solutions to hundreds of
customers through Northern Ohio. P&L management of $15 million Sales funnel
management of $5 million. Focus on customer relationship management that
built strong customer loyalty. Oversaw functions including, recruitment,
hiring, terminations, harassment claims, workers compensation, safety, on-
boarding, new hiring orientation, payroll and training. Some of our top
customers were Invacare Corporation, Henkel, Diamond Products, and Channel
Products.
Discount Drug Mart, 1983 - 1990 Customer Service
Responsible for ordering and merchandising all merchandise, arranging
displays, inventories. Dealing with all aspects of customer service.
House of Lloyd, Inc., 1989 - 1990 Supervisor
Conducted my own business, hired own sales team, and personal sales.
Interior design product demonstration in residential homes. Trained and
scheduled demonstrators. During six months as a Supervisor my personal
sales finished top in the district.
Formal Education
Associated School Inc., North Miami Beach, FL 1988 - 1989
Travel Training in intensive course dealing with all aspects of the Travel
industry, manual and computerized reservations, ticketing, tariff,
passenger service and travel agency procedures.
Elyria High School, Elyria, Ohio 1986 Graduate
References available upon request
Judi Gustis Page 2
5411 Oakwood Drive
Sheffield Village, Ohio 44054
Skills acquired I am most proud of and want to continue to build; although
not limited to:
Human Resources
. Recruitment
. Networking
. Specialized Interviewing
. On-Boarding and Orientation
. Employee Relations
. Applicant Tracking
Financial & Sales Management
. Built loyal client partnerships through 15+ years of customer service
. Strong and effective ability to drive sales forecasting and analysis
. P & L management of $15 million annually
. Strategic quarterly and annual reviews planned, prepared, presented to
customers and potential clients
. Developed proven sales and marketing plans for Northern Ohio
. Client and prospect operational and feasibility study administer and
presenter focused on solutions
. Managed sales funnel for sales team over $5 million
Leadership Management
. Management of 20 direct employees and 1000 flexible associates
. Team alignment
. Staff training and development
. Problem solving
. Advisory board facilitator
. Love of people and inspired by others success
Employment Management
. Employee labor relations including: hiring, orientation, training,
development, evaluation, counseling
. Employee performance management with a consultative support approach
. Developed producing recruiting strategies
. Developed employee recognition systems
. Behavioral interviewing of more than 10,000 employees over 15 years
Special Accomplishments
. Participant on various task forces for the development of Lorain County
Employment Network
. American Business Woman Association of the Lorain County Chapter Vice
President
. Volunteer for Easter Seals and event planner
. Volunteer for many United Way Programs such as the Day of Caring, food
drives and Operation TOYS
. Volunteer for Elyria High School career training for student preparing
interviewing skills
. Volunteer for Lorain County Community Action Agency - Senior Community
Service Employment Program
. Volunteer for Lorain County Human Service Job Club Welfare
to Work Program
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