Customer Service Sales
Resume:
Deja Williams
Snellville, GA *****
****.**********@*****.***
Qualifications Summary
Exceptional Customer Service and Communication Skills
Excellent Problem Solving and Listening Skills
Sales and Marketing Skills
Negotiation Skills
5 years of Data Entry
2 years of Call Center Experience
Key Skills
Proficient in MS Office, Windows Mobile, Photoshop CS, Introduction to
computer programming, HTML Source, Coding, Experience in creating web pages
using Netscape, trained to become an Apple Macintosh Computer Technician
Education
Bachelor of Arts, Psychology- May 2011
St. John's University, Jamaica, N.Y.
Professional Experience
Data Entry Clerk - June 2012-March 2013
Medical Society of the state of New York (MSSNY) - Westbury, N.Y
Outbound phone calling to customers
Maintained customer accounts and profiles for doctors
Organized hospital accounts for doctors in New York State
Provided responsive problem solving to customer inquiries
Customer Service Representative - October 2011-February 2012
Tritium Card services- Westbury, N.Y.
Inbound and Outbound Calling for Hospital Collection Accounts in a Call
Center Environment
Managed hundreds of accounts daily
Negotiated different payment options for customers with past due balances
Performed daily maintenance on customers' accounts
Provided responsive problem solving to customer inquiries
Co-Founder of for-profit event planning organization - June 2005-August
2011
Good Noyze Event planning
Organized extra-curricular activities for community youth
Budgeted and marketed different events, (Parties & Movie Nights)
Gained a large, loyal group of participants throughout the years
Supervised children and teenagers
Scheduled and coordinated activities
Performed financial planning with families
Independent Contractor - June 2009-September 2010
Just Energy Corp. - Queens, N.Y
Door-to-Door sales representative for North America's largest energy
supplier
Acquired new residential and commercial customer within an assigned
geographical area
Strong Communication and Customer Service skills
Tracked sales on a weekly basis
Trained other independent contractors
Cashier - May 2008- May 2009
Midway Movie Theater - Forest Hills, N.Y
Worked as a cashier for concession sales. Rewarded with the option to work
over-time.
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