Roger McLean

** ********* **. • Thornhill, ON

aca00b@r.postjobfree.com • 519-***-****

Objective

Seeking to grow professionally and focus on the needs of the Business. To utilize existing

knowledge of Business processes and Infrastructure, towards service improvement in a Municipal

or Regional setting.

Education

Bachelor of Engineering Systems and Computing degree from the University of

Guelph.

Engineering

Graduated with Honors (2008)

Certifications/Licenses

Microsoft Certified Technology Specialist: System Center Configuration Manager 2007,

Configuration, Microsoft Certified Professional

Microsoft Certificate of Achievement, Completion of Implementing and Administering

Windows 7 in the Enterprise.

ITIL V3 Foundation Certificate in IT Service Management

ITIL Intermediate Certificate in Continual Service Improvement

ITIL Intermediate Certificate in Service Operation

Global Knowledge Certificate for Completion of: PM01 Project Management

Fundamentals. Global Knowledge Certificate for Completion of: BA01 Business Analysis

Essentials

Ontario Class G Drivers License

Work Experience

Corporate Desktop Jan 2011 – Present City of Guelph Guelph, ON

Specialist

Created configuration for CAD computer systems to be installed in

Guelph Fire trucks. The systems ran EMobile application in a controlled

Windows XP for tracking the position of trucks and assigning trucks in

field to calls, minimizing radio traffic and improving efficiency.

Installed and supported MS access database for Mobility Transit

Scheduling.

Installed GFI farebox application on client computers for connecting to

Bus coin collection terminals.

Provided client side support for NextBus transit tracking service, and

Grey Island Interfleet tracking Service.

Upgraded Microsoft System Management Server 2003 and clients to

Microsoft System Centre Configuration Manager 2007 R3

Desktop / Imaging City of Guelph Guelph, ON

Jan 2009 – Jan 2011

Specialist

Provided support to end users during transition from Microsoft Office

2003 to Microsoft Office 2007. Received Advanced user training in all of

the Microsoft Office 2007 Professional Suite applications.

Created training material and conducted tutorial sessions of how to

operate A/V equipment to technical staff.

Concurrently worked on ten projects in various roles, ranging from

project manager to resource.

Planned and executed Corporation wide upgrade of Microsoft Office

2007 productivity software, tracking progress using Eclipse Project

Portfolio Management.

Provided input and helped to develop Blackberry / Mobile device Policy

for the Corporation.

Updated and maintained existing Systems Management Server 2003,

used for managing all network connected Corporate computers.

Re engineered Heat helpdesk software to implement a HoldSLA

solution, adding functionality to the system. Making it possible accurately

track helpdesk request deadlines.

Participated as main resource in Cherwell ITSM implementation in the

City to replace existing Access database. Received Cherwell

Administrator training and provided support for the application.

Transitioning data to a SQL backend.

Sept 2008 – Dec 2008 City of Guelph Guelph, ON

Move Technician Created single Corporate image used to build any Corporate standard pc

for deployment using Symantec Ghost.

Automated computer imaging process making it possible to build more

computers for deployment in less time.

Created and deployed WhoAMI tool for helpdesk, to make it easier for

end users to access useful information for the helpdesk.

Updated existing Symantec Ghost suite from version 1.1 to version 2.5 to

make it possible to deploy City images on modern hardware.

Summer 2008 City of Guelph Guelph, ON

Client Services

Representative Summer 2007

Planned and executed computer refresh project, replacing three hundred

existing workstations.

Reviewed, inventoried and prepared each computer using Symantec

ghost and installing individual software packages.

References

References will be provided upon request.

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