Insurance Medical

***** ****** ***** ****, **********, NC ***** 336-***-****

***************@*****.***

Susan D. Harrison

Summary

• 16 years experience in a medical office

• 7 years experience as an office administrator

• 14 years supervision experience

• Customer and patient oriented with strong organizational skills

• Highly motivated professional, reliable, and detail oriented

Experience

2013-Present Cone Health System

Greensboro, NC

Electronic HIM Tech

• Manual indexing of discharged medical records and loose material

• Prepping and scanning of discharged medical records and loose material

• Performing quality assurance on other employees indexed and scanned

medical records to insure that they are scanned correctly and placed it

correctly in the electronic charts

• Software: Epic, Data Manager, and Power Scan

2011-2012

Scheduler

• Answered phones, scheduled new patient consults, and new patient

appointments, follow up appointments, pulmonary function test, and six

minute walks

• Entered patient reminders, took detailed messages for doctors and

nurses, followed up on phone cancellation list

• Software: IDX, Centricity, and Epic

2009-2011 Grace Women’s Clinic Burlington NC

Administrator Team Leader

• Performed all administrative and managerial duties, completed

credentialing applications for both providers, coded daily encounter forms,

posted charges, followed up on old insurance claims, obtained

precertification for inpatient and outpatient procedures, scheduled

inpatient and outpatient procedures, opened and distributed mail, spoke to

patients regarding balances and account inquiries, completed disability

forms, and medical record request.

• Posted insurance and personal payments, daily bank deposits, balanced

petty cash, ordered office supplies, covered check in, check out,

chaperoned Nurse Practitioner, prepared and labeled thin prep paps,

cultures, and other specimens for lab, and called in patient prescriptions

• Software: Allscripts and Misys Tiger

2008-2009 Alliance Medical Associates

Burlington, NC

Insurance & Billing Clerk

Followed up on insurance claims, denials, filed secondary insurance claims,

worked accounts receivable reports, posted personal payments, and

patient collections

Obtained Tri-Care referrals, prior authorization for inpatient and outpatient

procedures

Software: Cinergy

2005-2008 Greensboro Gynecology Greensboro,

NC

Business Office Clerk

Filed insurance claims, posted office and lab charges, followed up on

insurance claims and denials, worked accounts receivable reports, and

patient collections

Posted insurance and personal payments, daily bank deposits

Crossed trained in check in, check out, and medical records

1997-2004 Guilford Neurosurgery Associates

Greensboro, NC

Insurance & Billing and Late Team Leader

Filed all insurance claims, followed up on unpaid insurance and denied

claims, verified all charges and patient demographics on all employee’s

batches, posted all employee batches, answered phones and scheduled

appointments

Daily bank deposits, posted personal payments, cross trained in insurance

payment posting

Crossed trained in check in and check out

Late Team Leader

Responsible for 4 other team members, assisted doctors, called in

prescriptions, verified that all patients were checked out, reconciled

missing ticket report and secured the suite

Software: Companion

1994-1997 Greensboro Internal Medicine & GI

Greensboro, NC

Check In Checkout Clerk

Checked patients in, verified patient demographics, checked patients out,

collected co-pays, scheduled follow up appointments,

Operated a 16 line phone system, prepared patient charts, and crossed

trained in medical records

Software: IDX

1987-1994 Automotive Diagnostics Greensboro,

NC

Office Administrator

Coordinated daily activities for sales, service and training, assisted 27

salesmen, 3 trainers, and 16 service technicians, maintained monthly

sales journal, sales order entry,

Daily bank deposits, balanced petty cash, processed expense reports,

process accounts payable vouchers,

Ordered equipment, reconciled inventory with corporate inventory reports,

maintained a local data base inventory on PC, traveled to other offices to

set up inventory programs

Supervised a clerk/receptionist

Education

2012 Rockingham Community College Wentworth,

NC

Computer Technologies

1981 Rockingham Community College Wentworth,

NC

Continuing Education Bookkeeping

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