Joseph Alan Rundgren

**** ****** *****

Corona, CA. 92882

Cell: 951-***-****

E-mail: ac9zyf@r.postjobfree.com

Employment:

UCI, Inc. 2019 to Current

NSR – National Sales Rep

Cold calling Merchants across the nation on reviewing their Merchant Statements to work on changing their Credit Card Processing Equipment (Clover Terminal) and Service. Farmers Insurance Group 2011 to 2019

Owner/Broker/Agent -

Sales of Auto, Homeowners, Renter’s, Life, Commercial, Umbrella, DP3 and Landlord Policies. Day to Day Operations, Customer Support with Clients. Meet with Clients/Prospects and assisted on evaluating their exposure and best coverage. Managed Office, paperwork, payments and deposits, employees. Owner of Insurance Office.

Bloomberg L.P. – Los Angeles CA 1997 to 2015

Senior Field Support Representative, Lead Technician and Tech-support Desk. Setup and Managed Field Service Group for Southern California Area plus Supervised, Maintained Communication MUX Site and News Office for the Los Angeles Area. Worked on the Technical Support Desk for World Wide Operations, Router, Circuit, Biometric Security, Hardware and Software Support.

Worked as Lead and designed nationwide roll out plan for a Multi Million Dollar Contract. This included man-power and time frame plans for a Roll out Strike Force consisting of both in-house and 3

rd

party support, equipment deliveries and follow up support. General Technical Support Desk, online and phone support for World Wide Support. Installed and maintained Windows 2000 Advanced Servers and Workstations at this Major New Product Test Site for over a year.

Site Survey, Install and maintain Bloomberg Computers and related Microsoft Office Products and other related software. Maintain networks to support customer needs. Service both Dell and Compaq computers, Servers and Laptops. Flat Panel Displays, Wired and Wireless Keyboard and Printers.

Set-up and Maintain Bay Network and Cisco Routers and Support Products.. Connect and Troubleshoot T1’s, 56K, ISDN and DSL Circuits in the Field and T3 and ATM Networks in Node Location.

Called in to resolve technically challenged problems and to resolve End-Users concerns at Client Sites.

Received letters of Recommendation from End Users, Peers and Supervisors G.E. CAPITAL COMPUTER SERVICES. – Denver, CO 1993 to 1997 Field Service Supervisor and Apollo Support Specialist. Supervised up to 20 field engineers in 3 cities. Coordinated service area calls, provided technical support and training on United Airlines Reservation System (Apollo). Provided service support for other GE 3rd party computer service contracts. Provided Technical Support Desk Operations from phone support to onsite troubleshooting. Provided Local and Remote Technical Training to internal employees and customer’s in-house technicians.

Received Several GECS Manager Services Excellence Recognition Awards.

Wrote Software Program and Procedure that saved G.E. over $ 425,000 per year.

Was asked by Vice President of GECS to help on the Shut Down of the Denver Office and the transition of parts over to I.B.M.

G.E. CAPITAL COMPUTER SERVICES. – Orange County, CA. 1992 to 1993 Field Service Apollo Specialist.

Site Survey, Install and Maintain Servers, Workstations and Printers for United Airlines Travel Agencies. Connected Systems to Analog and Digital Data Circuits.

Received letters of Recommendation from End Users, Peers and Supervisors. Which included Night on the Town Awards.

UNITED AIRLINES – Los Angeles, CA. 1989 to 1992

Computer Terminal Technician.

Site Survey, Install and Maintain Servers, Workstations and Printers for United Airlines Travel Agencies, Airport and Reservations Locations. Connect and Troubleshoot Networks on both Analog and Digital Data Circuits.

Received over 12 letters of Recommendation from End Users, Peers and Management.

Serviced area included Los Angeles, CA. and Las Vegas, NV. Area’s OCEAN SCIENTIFIC, Inc. – Santa Ana, CA. 1985 to 1988 Product Service Supervisor and Electronic Technician. Serviced Biomedical System Boards in-house.

Set-up and manage Service Department with 4 Technicians, from return tracking to M.T.B.F. reports to writing test software programs.

Professional Experience:

Medical Equipment Manufactures

Set-up and Implemented 1

st

Service Account Contract at $ 325,000 per year

Initiated and Worked with Engineering to resolve design and reliability issues. Implemented ideas into Manufacturing and Quality Control.

Extra Effort Bonus Awards and Employee of the Month 5 times. Lanier/Harris Corp. – Rancho Cucamonga, CA. 1983 to 1984 Customer Service Representative

Field Service support Tech.

Install and Maintain PC and Printers support for Medical and Legal Accounts Professional Experience:

Lawyer and Hospital Customer Site Interface

Main Disk Drive Technician

Installed and Maintained Printers, Monitors and PC’s Awards:

CSR of the Month – 2 times

Education on Request.

2011 Life Only - Licensed

Accident and Health - Licensed

Property Broker-Agent - Licensed

Casualty Broker-Agent - Licensed

2009

Fiber Optic Technician and Installer Certified

1997- Bloomberg L.P.

Present Technical Field Service

Misc. Classes for Cisco Routers, Baynetwork Routers, TCP/IP, Network Sniffers, Servers, Various Windows versions, Various Telco Circuits

1996 Microware Education Center – Denver Co.

Novell 4.x Engineer

1996 Apollo Travel Services – Denver Co.

TCP/IP Advanced Central Network Training

1994 The Seale Group – Atlanta Ga.

Windows NT / Advanced Server

1994 G.E. Computer Services – Denver Co.

A+ Certification

1993 G.E. Computer Services – Philadelphia Pa.

Chip Comm LAN Server

1992 Self Study – Anaheim Ca.

F.C.C. General Radio – Telephone Operator License

1989 United Airlines – Denver Co.

Field Service Training

1988 Coastline College – Fountain Valley Ca.

Business Courses

1983 Lanier/Harris Corp. – Atlanta Ga.

Technical Training

1983 Criss College – Anaheim Ca.

Basic Programming

Fundamental Skill for Computer Programming 1

Assembly Programming

1982 Sorbus Service – Santa Ana Ca.

Technical Training

1981 Practical Technical School – Anaheim Ca.

Electronic / Microprocessor Training (AA)

1978 Katella High School – Anaheim Ca.

Excellent Reference on Request.

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