Social Media Customer Service
Resume:
KRISTIAN R VAZQUEZ
Pasadena, CA **104
Phone: 626-***-****
Alt Phone:626-***-****
Email: *********@*****.***
Ability Summary
Over the span of my working career I have worked extensively with both PC and Mac. Working with the following things.
Troubleshooting, Telephone support, TCP/IP, Networking, Hardware, Corporate environment, HTML5, Responsive Bootstrap, CSS3, PHP, WHM, CPANEL, DNS, MX Records, CMS, Wordpress, jQuery, Javascript, Photoshop, InDesign, Illustrator, FTP, Hosting accounts, PPC, CPC, Analytics, Social Media, Web Tracking, SSL, Amazon, Ebay, Buy.com, Rakuten, Affiliate advertising/marketing, CJ, Technical Documentation. Employment History
System Administrator
07/2016 - 12/2018 CloudURL 2040 Main St, Irvine, CA AWS
Launching new EC2 Servers (Ubuntu and CentOS) and managing them via updates. Maintaining server and user security thru server firewall and IAM Setup and Maintaining Server Backups buckets.
Creating and distributing IPs per server
Accessing servers via terminal (putty / kitty)
Experience with Route 53
Web Hosting
Installation and set up of multiple cPanel servers (Primary and DNS) Installation and setup of backup Database server (MariaDB) Setting up, Installing WHMCS for various web hosting companies. Installation of Theme and editing it to meet our needs or completely rewriting it. Creation of walkthrough guides and video tutorials on how to use their web hosting account. Setting up Live Chat for customers.
Handling all tickets, incoming orders, billing issues for customer accounts. Management orders of SSL, static IPS, Domains (New and renewals) and DNS. Setup and utilized Cloudflare for customers and internal business DNS Setup and manage of Domain Resellers accounts (Resellers Club, GoDaddy and ENOM) Installing and setup of various company websites thru either straight HTML or Wordpress. Occasional Duties
Assisting in coaching customers in internet business practices such as.. Start an online business
Basic Internet Marketing
How to build a mailing list
Internal Office
Assisting in general office technical support with computers and VOIP Cisco phones. Answering technical questions in Zendesk.
Using Slack to communicate with all staff and remote team members Hiring contract workers to develop plugins for WHMCS as needed Ecommerce Administrator
04/2015 - 06/2016 Blue Sky Industries, Inc 595 Monterey Pass Road, Monterey Park, CA Was hired to redesign company webpage and develop it for ecommerce. Later on was tasked to develop a report server KRISTIAN VAZQUEZ
using oracle backend. Created an report deployment app in MS Access to send out custom designed reports. Designed a shipping log site using Datatables, Ajax and oracle to keep information update and accurate. Was told my lay off was due to company finances.
Web Designer
09/2013 - 06/2014 CDX Media Carbroker X 2230 Huntington Drive, San Marino, CA Updating and maintaining company websites. Creating graphics for promotional in Photoshop. Designing capture pages to bring in new customers. Setup company Facebook, Twitter, Google+, Tumblr accounts to get the word out about the company. Setup SEO and google rich snippets for all websites. Handling website PPC advertising through social media sites, google and bing marketing.
Redesigned company ecommerce shop to have better use of ease. Setup social media campaigns to target key people in local areas. Designing and updating content for UFCW Local 770 labor union's website. Web Design, SEO, Database Management, Social Media 08/2012 - 09/2013 Update International 2570 Corporate Pl # E107, Monterey Park, CA Maintained company websites using Volusion Ecommerce hosting. Maintained MS Access database, day to day operations, making sure it ran smoothly without corruption or errors. Created Databases to be used with affiliate networks for ease of use. Creating company promotional graphics in Photoshop. Managed company Social media on Google+, Twitter, Facebook and Tumblr. Setup marketing campaigns on Facebook to bring in new customers and promote specials/sales. Updated company websites to meet the newest trends in SEO and schema. Setup and designed company Wordpress website to sell special products. Supported company for all their technical needs when dealing with in house computers.
Lead Tech Support and Web Designer
06/2008 - 08/2010 Jumplaunch/Future Endeavor 700 South Flower Street Suite 1410, Los Angeles, CA
Main technical support for web hosting company, supervising team of three, responsible for customer service utilizing multiple phone lines, email trouble tickets, and live chat. Lead Web Designer in charge of creating and maintaining the company's FAQ, Tutorial and Walk-through pages. Created individually tailored WordPress themes, individual coaching, shopping cart set up, and custom scripting for customers. Extensive use of WHM Cpanel, FTP, Filezilla, Dreamweaver, E-mail Clients, LivePerson, CRM, TeamViewer, FrontPage, Photoshop, Camtasia Studio, HTML, DHTML, PHP, CSS, JavaScript, Jquery, Affiliate Marketing, Ecommerce, PPC Marketing, Window and Mac operating systems. Technical Field Support and Sales Specialist
12/2007 - 05/2008 Make it Work 1187 Coast Vlg Rd # 1 Pmb 514, Santa Barbara, CA
Provided traveling technical support and sales to customers in their homes or companies. Installed, educated and trouble shot any issues that arose from customers systems, ranging from home printer setups to custom builds for home or office systems, program education, removal of viruses and bloat ware and AV setup for home theater systems and hand held devices. Responsible for sale of computer or system related parts and pre-paid hours. Worked extensively with both PC and Mac. Spyware management and system backup including Spybot, Ccleaner, Adware, Norton, McAfee, AVG and SyncToy. Customer tutoring in programs such as MS Office, WordPerfect, Photoshop, Outlook, FrontPage, Dreamweaver and WordPress.
Videographer
06/2003 - 05/2007 Kevin Stone Master Hypnotist Show North Hollywood, CA Responsible for set up and operation of video and audio equipment at each location. Coordinated input from multiple devices, edited and copied VHS tapes for sale.
KRISTIAN VAZQUEZ
Cashier
06/2005 - 10/2006 Blockbuster Video Pasadena, CA
Assisted customers in finding movies they wanted to watch, Customer Service, Up sold customers products they might be interested in, Sell customers on membership deals. Senior Technical Support Representative
05/2001 - 06/2003 EarthLink Network 3100 New York Dr Ste 201, Pasadena, CA Operated multiple phone lines, answered customer questions, trouble shot problems and properly routed escalation issues dealing with email and connection issues with TCP/IP, Dial-up, DSL, Cable and Satellite. Worked extensively with Windows and Mac Operating Systems. Responsible for customer satisfaction and retention. Education and Training
Issuing Institution Location Degree Received Course of Study Pasadena High School Pasadena, CA High School Diploma diploma Visual Arts
Honors & Activities
Maintained and managed UFCW Local 770 website.
Worked closely with staff in keeping their website up to date. Edited and created new content for website and designed a poster used in an offcial UFCW rally.
Additional Information
Letter of Recommendation, To Whom It May Concern:
Kris Vazquez was an employee of JumpLaunch, Inc, a subsidiary of SuccessRate, Inc. Kris worked for a period of 2 years with my organization, the dates of which can be provided by our Human Resources department, if requested. Kris was our lead technical support representative and managed our day-to-day issues: trouble-shooting, web design, answering phone calls and support tickets.
His strengths were evident throughout his tenure and JumpLaunch, Inc. The clients would speak very highly of Kris' work ethic and technical talent.
Kris was laid off recently, along with our entire staff as our company faced major financial issues due to economical times.
I highly recommend Kris Vazquez.
Best,
John Raygoza, ****.*******@*****.***
CEO SuccessRate, Inc.
Detailed References
Peter Sanchez
KRISTIAN VAZQUEZ
Supervisor reference known for 5 year(s).
Patrick Tuminaro
Business reference known for 5 year(s).
KRISTIAN VAZQUEZ
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