Support Technical

Ayman Mohamed Doha, Qatar ********

***********@*****.*** DOB: 9th Apr 1990

Professional Profile

Education, And Certifications

Strengths:

I am an enthusiastic and hands-on IT professional with more than 5 years of experience in 2nd line of support. My track record of managing and maintaining desktops in LAN/WAN network infrastructures is complemented by a meticulous approach to smooth-running business operations. Qualified to industry standards, I closely track the latest technologies and apply them to my duties wherever possible.

B.S. Management and Information Systems Delta university, Egypt,2011

Cisco certified Network associate (CCNA) Qatar, Cisco community, certified 2016.

ICDL Certificate Egypt,2011

•XP, Vista, Windows7, Windows 8, windows 10

•Windows Server 2003/2008/2012

•Active Directory 2003/2007/2010

•MS Office 2003/2007/2010/2013/2016

•WLAN, Browsers, LAN

•Excellent Communication skill to present points precisely andclearly.

•Good problem-solving ability and analytic skill to solve the problem efficiently.

•team player with excellent interaction skill to coordinate and work within a team

•Excellent Technical Skill

•Have expertise in working with various operating systems

•Good deliver output in less time without losing efficiency

Employment

Technical support, Management Administrator.

Starburst Engineering January 2017 – QATAR.

Managing windows server 2012 and active directory Entities (Users,Groups,UIs)

Administer computer networks and related computing environments, including computer hardware, systems and applications software.

Managing Printers and accessibility for color and BW printing.

Responsible for maintaining workstations., repairs and updates OS.

Assist with diagnosing and resolving problems of printers, copiers, fax machines and networks.

Provide on-site technical support of hardware and software.

Monitor network performance in order to determine any neededadjustments.

Plan, coordinate, and implement network security measures to protect data, software, and hardware.

Training capabilities for various types of live shooting systems

Responsible for specific firearm and live fire shooting system software installation, management and configuring.

Technical support, Management Administrator.

The Group (Qatar Exchange) May 2013 – December 2016 (Qatar)

Assist personnel in providing remote and on-site customer support services.

Assist with diagnosing and resolving problems of printers, copiers, fax machines and networks

Support all product installations and the related repair and maintenance activities when required including (Desktop, Laptop, Printers, photocopy machines)

Complete service orders and service reports in a timely manner.

Attend educational workshops and trainings to develop sufficient knowledge to conduct field support activities.

Support Cisco network environment and solve any network related issues.

provide assistance for customers to help familiarize site interface and provide onsite support.

I Speak Arabic fluently and good English background I have a valid Qatari Driving license

Contact this candidate