Software Engineer

Bashar Fatehallah

Location: Greater Toronto Area, ON ; email: ****************@*****.*** ; Phone: 519-***-****

Work Experience

Application Services Analyst

Teck Resources - Toronto, ON

November 2018 to Current

●Provided support for the SAP Basis administration, module installation, daily system checks, key transport and disaster recovery testing.

●Participated as part of the Application Operation Team, to provide support to various Teck Resources enterprise applications.

Application Systems Administrator University of Michigan - Ann Arbor, MI February 2017 to May 2018

●Setup Microsoft Azure Active Directory Users and Groups in the Cloud to be an alternative authentication to on-premise site.

●Applied configuationupdates and modification to Shibboleth single Sign-on Federation site.

●Worked with F5 Load balancer to add and modify Nodes, Pools and Health checks.

●Participated in planning and implementation, software and hardware, upgrade and migration Windows Domain Controller Servers 2012 R2 to Windows Server 2016.

●Utilized Amazon AWS Lambda functionality to run password changing applications.

●Participated in a team effort to update and migrate Novell eDirectory system from IDM version 4.0 to version 4.8. And from Red Hat Enterprise 5.11 to 7.4

●Utilized Splunk appliance to setup dashboard and capture various events in reports.

●Work with HP LoadRunner Software to collect performance and system response.

System Analyst/ Network Operation Center Senior Technician

Quicken Loans, Inc - Detroit, MI June 2012 to February 2017

●Created Active Directory Users and Groups and assigning them specific security privileges to access resources on the network.

●Installed internal web service using Windows IIS. Included setting up Web Bindings, App Pools and enabling Firewall ports through the server and over the Network.

●Worked with support level team to create a schedule time, after hours, to deploy Microsoft Windows monthly patches and updates to Servers that I owned.

●Participated in creating alerts notifications using Microsoft System Center Operation Manager 2012.To monitor Web Sites and Windows Services status, disk free space, memory and cpu utilization.

●Completed setting Veritas Backup Exec to backup virtual servers.

●Utilized Powershell scripting to speed execution on requests to multiple servers. For example used PS script to update Server's registry key, to collect information from Servers current status and build.

●Worked with multiple vendors such as Dell and HP to troubleshoot systems, replacing defective parts and pushing updates.

●Participate in 24/7 on-call rotation on a weekly bases with 8 other team members.

●Played a vital role in building the Network Operation Center Team through the process of integration with other Quicken Loans Teams and establishing a functioning working

relationship.

●Installed and configured DCRUM, a Dynatrace application, Monitoring Tool to provide insight over various vital applications.This provided insight on the network environment traffic also.

●Building and supporting IIS websites on Microsoft Windows Server 2012 R2 DataCenter.

●Daily tasks included responding to multiple alerts and working in a fast paced environment to ensure control over incidents, sending out update messages, and documentation.

●Working with Team Leaders in assessing Team needs and performance to ensure best performance and value is provided to the company.

●Fulfilling the role of a mentor to other Team Members in providing them with assistance and best practice methods to complete their tasks.

System Enterprise Engineer SARCOM, Inc, Detroit Metro Airport February 2011 to June 2012

●Performed and documented Periodic Wireless Network Vulnerability Scan to ensure system is secure using Motorola Air Defense Software.

●Managed network security using NESSUS Software tool by completing regular scans and compiling report of results and steps to correct discovered risks.

●Utilized LogRhythm Server to collect event logs from workstations, servers and network devices and configured it to send alerts for selected risk conditions.

●Used Orion network performance monitor software as tool to generate servers uptime report..

Site Supervisor/System Administrator

XEROX/ ACS Transport Solutions June 2008 to February 2011

●Completed documentation for PCI DSS, Payment Card Industry Data Security Standard, for entire project.

●Supervised two technicians and one computer support team ensuring operation of 80 million dollar annual revenue system.

●Configured and ensured connectivity of Cisco Wireless Antenna's connecting two of the four sites to backbone server. Other two sites connected and terminated via single mode fiber optic cables.

●Worked with Auditors to ensure validity and correctness of Crystal Reports used to provide revenue status to Detroit Metro Airport.

●Provided 24 hour on- call support for entire Detroit Metro Airport parking payment system.

●Spearheaded computer system migration to implement credit card in/ out process for the parking lot payment system.

●Represented ACS in weekly meetings with Airport Management and Airport IT department providing concise reports on system implementation and outstanding issues.

●Operated and maintained system Warehouse Servers running Oracle 10g and SQL 2003 servers.

●Responsible for deploying latest server patches and perform regular backup for real time servers and warehouse servers.

●Project included installing and managing Automatic Vehicle Identification system used by Airport shuttle busses and employees.

●Determined network connectivity problems of Windows operating systems using IPConfig tool to verify the configuration and the Ping tool to test connectivity.

Education

Davenport University - Warren, MI 2007

St. Clair College - Windsor, ON 2004

Bachelor of Electrical and Computer Engineering in Electrical and Computer Engineering

Ryerson University - Toronto, ON 2003

Skills

LIFE CYCLE, RELATIONSHIP BUILDING, STRATEGIC PLANNING, SYSTEM DEVELOPMENT

Additional Information

SKILLS

●Over ten years of Information Technology experience in utilization of advanced hardware, software and networks in multiple industries including Academic, Financial, Transportation and Construction.

●Demonstrated analytical, problem identification and solution implementation skills to ensure highest level of uptime for 24/7 environments.

●Record of performance in positions of increased authority and responsibility from a Technical Support to a Supervisor within three months.

●Spearhead full system development life cycle initiatives and completed proven its compliance.

●Expertise in new technology, strategic planning and effective alignment of IT with business objectives.

●Facilitator of exceptional network, server and hardware/software upgrades/improvements.

●Well-organized with strong detail orientation.

●Excellent communications, relationship building and interfacing skill sets.

●B.Eng., Electrical and Computer Engineering

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