Network Engineer Customer Service

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MANAL TAKI

CCNP, CCDP-ARCH, ITIL v*, PMP

** ****** ***., *********** ******* M1R 3H4 Tel: +1-416-***-****, E-mail: **********@*****.*** Linkedin: https://www.linkedin.com/in/manal-taki-87182088/ SUMMARY:

Experienced bilingual Network Engineer with more than 10 years’ experience working for Internet service provider. Solution Architect adept at designing and implementing diverse network solutions (LAN, WAN, Wireless LAN, Security...). Customer oriented and team player with strong communication and interpersonal skills.

SKILLS:

• Certified: Cisco CCNA/CCNP (Routing and switching), ITIL foundation v4 and Nokia NRS1.

• Cisco routers and switches

• Network Engineering and debugging

• Procera DPI expert level

• Next Generation firewalls (Fortigate, ASA, Juniper), UTMs

• Security policies, systems hardening and VPNs

• Wireless networking (Cisco, Meraki, Aruba)

• Basic knowledge of Linux and Python

• Troubleshooting and technical analytics

• Network operations and monitoring (SNMP, Zabbix, Netflow, IPFIX..)

• Professional customer service delivery

• Project management and team leader

• Training and coaching

• Teamwork, excellent multi-tasker

EXPERIENCE:

April 2015-Present

GlobalCom Data services

Solution Architect

- Managed service delivery to many customers’ key projects in network solutions and managed service covering all aspects (LAN, WAN, Security, Wireless LAN…).

- Advanced Level hands on experience with implementing and maintaining dynamic routing protocols (BGP, OSPF, EIGRP...).

- Participated with NOC team in the design and implementation of network infrastructure projects. Assessed the requirements for potential network expansion and optimal improvements.

- Applied and performed regular assessment of security policies and compliance to keep network infrastructure up-to-date and secured.

- Part of the presales team helped the sales team secure customers’ projects, promoted solutions efficiently contributed to winning big customer’s deals.

- Succeeded in managing sophisticated network issues and disaster recovery plans by implementing workaround solutions which minimized significantly the impact on customer service during major network failures.

- Conducted regular analysis of incidents and problems by identifying root causes, developed solutions which resulted in a major drop in the number of incidents.

- Created successful communication strategies to meet client objectives, set effective enhancement procedures and processes to increase the quality of services delivered.

- Developed multiple network requirements documentation, projects budgets, scope of works and customers’ solutions presentations.

- Part of the initiation and testing of FTTH, IPTV and PCRF projects.

• Certified: Cisco CCNA/CCNP (Routing and

switching), ITIL foundation v4 and Nokia

NRS1.

• Cisco routers and switches

• Network Engineering and debugging

• Procera DPI expert level

• Next Generation firewalls (Fortigate, ASA,

Juniper), UTMs

• Security policies, systems hardening and

VPNs

• Wireless networking (Cisco, Meraki,

Aruba)

• Basic knowledge of Linux and Python

• Troubleshooting and technical analytics

• Network operations and monitoring

(SNMP, Zabbix, Netflow, IPFIX..)

• Professional customer service delivery

• Project management and team leader

• Training and coaching

• Teamwork, excellent multi-tasker

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October 2010- April 2015

GlobalCom Data services

Senior Network Engineer

- Configured and installed different networking hardware and services (routers, switches, access points, firewall, DPI, load balancers, controllers, QoS, VPN, routing protocols...) and performed post-installation testing.

- Performed regular analysis to assess forecast of traffic growth, participated in many projects for enhancements or upgrades of network infrastructure.

- Maximized network availability and performance by monitoring, troubleshooting, proactively resolving outages and scheduling upgrades.

- Investigated various network issues and collaborated with staff and outside vendors to resolve complex problems.

- Secured network systems by establishing and enforcing access control policies, including site-to-site and remote access VPNs.

- Evaluated network technology trends and compared to existing architecture, examined options for new solutions and products with different vendors/suppliers.

- Maintained network documentation for configuration, scheduled updates and licensing. October 2007- October 2010

GlobalCom Data services

Network Engineer

- Implemented and tested different types of residential and corporate internet services.

- Activated Wi-Fi solutions in hotspots using different models of access points and wireless LAN controllers in addition to different modes of authentication.

- Configured different types of network equipment for Residential, corporate and SMBs.

- Level 2 support resolved effectively all escalations received from the Level1 support help desk.

- Evaluated and tested different network equipment/technologies.

- Managed tickets with providers and equipment vendors. EDUCATION - COURSES:

- Master's Degree in Electronics, Telecommunications Engineering 2001-2005 ISSAE – CNAM (Associated to CNAM France)

- University Diploma of Technology in Telecommunications and Networks 1999-2001 Lebanese University of Technology

- Cisco ASA FIREWALL Nov 2013

- Project Management Professional (PMP) (certification in process) Sep 2014 TRAININGS-SEMINARS:

- Nokia SR experts’ event about SR routers 7750 June 2018

- Training on security aspects provided by POTECH June 2017

- Training on Alcatel Omniswitches (6900/9k) Nov 2016

- IPV6 roadshow – by RIPE NCC Nov 2015

- BBTM/Telco Big Data conference Nov 2014

- Training on Juniper firewalls Mar 2014

LANGUAGES:

English and French

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