Customer Service Sales
Resume:
Maggie Zhang
******.*****@*****.***
Currently, I am starting Graphic Design at Visual College of Art and Design at the new Calgary campus and I am seeking part time employment to support my living.
Versatile, reliable and efficient, I have successful experience in customer service, logistics, quality control and sales. Always adaptable to any situation, I work well within a team environment and I am confident in achieving goals independently. With a positive attitude and a willingness to learn, I know I can help create success in any environment.
Experience Highlights
J..Vair Anderson Jewellers (Seasonal) Nov 2018 – Jan 2019
Sales Service Representative
Calgary AB
Jewellery & Watches Associate
Aid and answer any product knowledge questions a customer has
Maintain a clean sales environment
Ensure the Jewelry is properly displayed in the cases
Assist in managing customer repairs
Answer and properly direct incoming phone calls
Respond and follow up sales inquiries
Kohl & Frisch Limited Aug 2017 – Aug 2018
Material Handler / QC Audit (Contract)
Calgary AB
Main duties were to audit orders and products within the Quality Control department prior to distribution to retailers
Provide support to production management resolving process deficiencies and communicating errors to relative departments
Utilizing the software application to assist with general warehouse functions such as: sorting, auditing items and stocking, perform cycle counts, picking/ packing product and put away, and replenishment of stock locations
TJX Canada/Winners Merchants International, L. P. Jun2017 – Aug2017
Store Associate
Calgary AB
Front Line / Cashier
Jewellery Associate
SCI Logistics January 2017 – March 2017
Material Handler
Calgary AB
picking/ Packing and Develop and maintain positive relationships with internal and external customers and colleagues
Learned and utilize various software systems
Handle inventory loads; perform cycle counts; replenishment of stock locations; shipping and receiving
Maintain accordance with specific Standard Operating Procedures at acceptable productivity levels
Holt Renfrew November 2016 – December 2016
Customer service (Seasonal)
Calgary AB
Ensured excellent customer service to clients
Maintained corporate standards for presentation and accommodation
Assisted with colleagues to ensure quality service
Aquatic Imports 2008 Inc. January 2015 – November 2016
Material Handler / Order Operation
Calgary AB
Maintain inventory with close attention to detail
picking/ packing and order supplies
Fast paced environment
Closer – Thrift Shop & Bar September 2013 – September 2014
Owner and Operator
Nanjing, China
Operated all aspects of the store
Pro Farm Manufacturing August 2007 – July 2013
Assistant Manager
Nanjing, China
Improved profit margin by 5% through freight negotiations and container purchases
Managed logistics of shipping goods from manufacturer to client
High pressure environment dealing with niche market goods
Organized contracts internationally between clients and manufacturers
Factory Direct December 2006 – July 2007
Assistant Manager
Calgary AB
Organized and managed event sales across BC, Alberta, and Saskatchewan
Tasks included managing staff, advertising and managing assets
Negotiated sales with clients
Education
Visual College of Art and Design
Graphic Design
Calgary AB, 2019
Columbia College
English – ESL
Calgary AB, 2016
University of Nanjing
BA Accounting and Business/Management
Nanjing, China 2001
Contact this candidate